Terms and Conditions

1.1 The contracting supplier

West Protect is the registered business name under which Jayke Juras carries on business as a sole trader. References to West Protect, we, us and our in these terms mean Jayke Juras trading as West Protect. West Protect is not represented as a separate incorporated company. Jayke's installation, design, configuration, advice and support supplied through this business are covered by the agreed scope and these terms.

You means the customer identified in the accepted agreement. Where the customer is an organisation, the organisation must be identified by its correct legal name. A trading name, property address or contact person's first name is not a substitute for identifying the party purchasing the work. A person signing for another party must have authority to do so. Signing as an authorised representative does not, by itself, give a personal guarantee of that party's debts.

1.2 Services and personnel

We supply and work on agreed CCTV, recording systems, alarms, video intercoms, access control, related cabling and networking, compatible smart technology, integrations, upgrades, maintenance and fault finding. A service is included only to the extent agreed for your job. A broad description of our capabilities does not mean every capability is included in a particular package or service visit.

We may use appropriately authorised personnel or subcontractors for relevant work. We remain responsible for our obligations to you and for work we contract to supply. We do not transfer those obligations merely by using a subcontractor. A provider you independently engage is responsible for its own contracted work, while we remain responsible for our own advice, coordination and integration commitments. The scope should identify interfaces between providers.

1.3 Authority and changes

Only a person with actual authority may approve a price, variation, warranty promise or other commitment on behalf of a party. If authority is uncertain, we confirm it before proceeding. This does not deny an obligation arising under the law from a representation, apparent authority or work already performed. Requests made to an installer on site are recorded and priced where they change the agreed work; they are not automatically free additions.

2.1 When these terms apply

Service provisions apply to goods or services supplied under an accepted agreement, including an agreement with an outstanding balance. Enquiry provisions apply when you contact us or request a quotation. Website-use provisions apply to your use of the website. Making an enquiry does not commit you to a purchase, a deposit or chargeable work. Informal assistance is not automatically converted into a paid engagement by these terms.

The relevant agreement consists of the accepted quotation or order, identified scope and schedules, this identified version of the terms, the applicable warranty documents, and later agreed variations. A transaction may also require prescribed notices or a particular statutory contract. These general terms do not replace those documents or procedures.

2.2 Definitions used throughout

Goods means the equipment and materials we agree to supply. Services means the assessment, design, installation, configuration, commissioning, training, maintenance, repair or support actually agreed. The site is the property or system identified in the agreement. Existing equipment includes equipment, cabling, accounts and settings already present or supplied by someone other than us. Written agreement includes an appropriate electronic record where the law permits it; it does not dispense with a required signature or prescribed notice.

An agreed purpose is a particular requirement you disclose and we agree to address, such as identification at an entrance, a specified recording period or a particular door-release function. A target is an intended performance level subject to stated assumptions; a minimum requirement or guaranteed result must be expressly identified and supported by suitable design and testing. Those labels do not override a guarantee or representation that otherwise applies under law.

2.3 Consumer and other statutory rights

Nothing in these terms excludes, restricts or modifies a consumer guarantee, statutory warranty, remedy, duty or liability that cannot lawfully be excluded, restricted or modified. This includes applicable Australian Consumer Law rights, mandatory building and payment requirements, safety obligations, licensing obligations and privacy obligations. Section 28 explains consumer remedies; section 29 explains responsibility for loss.

Business customers may also qualify for consumer guarantees and unfair-contract-term protections. An ABN, a business invoice, a purchase-order condition or a description of a job as commercial does not itself remove those protections. A general qualification such as subject to law is not intended to validate an otherwise unlawful term.

2.4 Reading the documents together

A specific, expressly agreed job provision prevails over inconsistent general wording only to the extent lawful. Neither a quotation nor another schedule increases the pre-start cancellation cap in section 9 or adds a separate claim beyond that cap. A lower charge or greater refund may apply. We clarify material inconsistencies before acceptance. An entire-agreement description does not cancel an express promise, misleading-conduct remedy or other right arising from statements made before acceptance.

3.1 Acceptance before work

Before an installation or service job proceeds, we provide the quotation, scope, identified terms and relevant schedules for review. Both parties are to sign the written job agreement before we request a deposit or begin work, and applicable cooling-off restrictions must be satisfied. For a standalone equipment order, the order process in section 31 applies. Our written process does not prevent legal obligations arising from conduct, a representation or work already performed.

Acceptance must identify the particular version and attachments. A link that later changes is not the only record of the contract. We provide or retain a fixed copy of the accepted documents. Merely visiting a website, receiving an unsolicited quotation, failing to reply, or approving temporary technical access is not acceptance of undisclosed work or charges.

3.2 Required job information

The agreement records the customer and authorised contact, site, equipment models and quantities, included labour and cabling, proposed locations, installation method, existing equipment to be reused, and exclusions. It also records relevant purposes, recording and retention requirements, performance assumptions, start and completion arrangements, price including applicable GST, payment stages, recurring services, warranty information and the agreed tests.

Where a requirement is especially important, tell us before acceptance so it can be assessed and recorded. Examples include a specific recognition distance, an insurer's requirement, an essential opening date, accessibility needs, an emergency-egress requirement, restricted downtime or preserving particular recordings. We must still exercise due care and make appropriate enquiries; this request does not transfer our design obligations to you.

You must take reasonable care that information you provide for the work is accurate and complete to the best of your knowledge. This includes relevant equipment details, known faults, account ownership, site restrictions, planned changes and any written insurer, landlord or other requirement on which you want the work to rely. Tell us promptly if that information changes or if you discover a material error. You are not required to identify a concealed defect or technical issue that a customer could not reasonably be expected to recognise.

We may reasonably rely on supplied information within the stated assessment scope, while making the checks and enquiries appropriate to our work. If inaccurate or omitted information affects the work, we explain the effect and any proposed variation before additional chargeable work. Responsibility for resulting loss or cost depends on its cause and the obligations each party actually had.

3.3 Property and account authority

You must have lawful authority to instruct the work, provide access, approve relevant account changes and permit the proposed equipment to be installed. Identify required landlord, owner, strata, building-management, employer or other approvals. A tenant, manager, employee or occupant may not have authority over all property or accounts. We may reasonably request evidence before changing locks, access permissions, ownership bindings or recordings.

If ownership or authority is disputed, we may pause the affected access or work while the position is established. We take reasonable steps to preserve security and explain the limitation. We do not determine a property, employment or family dispute merely because one person contacts us first. The ordinary processes for safety, cancellation and refund continue to apply.

3.4 Instructions and records

The nominated contact coordinates routine decisions, while material changes require the approval specified in the agreement. You should tell us promptly if that person's authority changes. We keep relevant instructions, quotations, variations, test results, handover records and access approvals as business and compliance records, subject to the Privacy Policy and applicable retention duties. A customer may request their job documents after reasonable identity and authority checks.

4.1 Assessments have an identified scope

An initial discussion, photograph review, remote check or quotation is not automatically a comprehensive inspection, penetration test, structural survey, legal assessment or certification of an entire existing system. We identify the assessment offered, the information relied on and material inspection limits. A paid assessment fee must be disclosed and accepted before it is incurred.

A visual inspection generally cannot establish the condition of every concealed cable, cavity, mounting substrate or inaccessible device. We report material concerns we identify and do not claim to have tested an item that was not tested. These limits do not excuse a failure to perform an agreed investigation or to act on an evident risk within our competence.

4.2 Quotes estimates and assumptions

A fixed quotation applies to its stated scope for the acceptance period shown. An estimate is clearly identified as an informed approximation, with its basis and relevant uncertainty explained. We do not increase an accepted fixed price merely because our costs rise. If new information changes the scope, section 7 applies before additional chargeable work proceeds.

Quotations based on supplied plans, photos, device details or measurements identify material assumptions. Please correct information you know is inaccurate and disclose relevant changes before work. If information proves incorrect, we assess its actual effect and agree a revised scope where needed; it does not automatically make every resulting cost your responsibility.

4.3 Design choices and declined recommendations

We explain material options and limitations relevant to the agreed purpose. The accepted design may balance coverage, image detail, cost, privacy, storage, aesthetics, backup power and support requirements. If you choose a lower-cost option, decline a recommended upgrade or request a particular position, we record the choice, reason and reasonably foreseeable consequence.

Accepting a documented limitation does not authorise unsafe or unlawful work and is not a general waiver of a claim. We may decline a configuration that cannot lawfully or reasonably meet an essential agreed requirement. A customer-selected product remains subject to any suitability advice we actually give.

A material recommendation or limitation is recorded in writing with the relevant reason, proposed timing and reasonably foreseeable consequence. The record identifies whether you approve the recommendation, decline it, defer it to an agreed date or have not yet decided. You may seek another appropriately qualified opinion. Silence is recorded as a pending decision and is not approval of work, acceptance of a fee or agreement that a risk has been resolved.

If you choose to continue using a system after receiving a clear warning, responsibility for additional avoidable loss is assessed under section 29. A decision to defer work does not convert a limited inspection into certification of the system or require us to perform unsafe or unlawful work.

4.4 Paid written advice and the limits of the engagement

Where you engage West Protect to provide a paid assessment, design, recommendation or report, the accepted scope identifies the customer, subject, site, intended purpose, information required, checks to be undertaken and written deliverable. We are responsible for our own paid written advice within that agreed engagement and for providing it with the care and skill required by law. A fee for one assessment does not purchase an unlimited investigation of every system, property condition, legal issue or future change.

Our job-specific conclusions relate to the information reasonably available, the checks described and the conditions at the time of the assessment. You must provide information relevant to the agreed assessment that you know, or reasonably ought to know, is material, and correct information you know is inaccurate. We identify material assumptions and limits and make the enquiries and checks reasonably required by the engagement. We may rely on supplied information where it is reasonable to do so; we do not knowingly rely on an obvious inconsistency or use an assumption to avoid an agreed investigation.

Before using a job-specific conclusion for another property, materially different equipment, a different purpose or changed circumstances, ask us to confirm whether a further assessment is needed. Unless expressly included, the engagement does not provide continuing inspections, monitoring or updates after delivery. This does not remove an obligation to correct our own work or communicate information where the law or an existing agreement requires it.

4.5 General guidance and advice included in other services

General website explanations, preliminary discussions, quotation assistance and incidental comments do not, without an actual undertaking to that effect, amount to a complete paid assessment or security audit. Ask for the scope and fee for a written assessment if you need a site-specific report or a decision addressing an identified requirement.

Advice included in an installation or support service remains part of that service even if it is not separately priced. A paid engagement means work supplied under an agreed fee arrangement; an outstanding invoice does not remove duties arising from work or advice already supplied. Neither the absence of a separate advice fee nor the fact that a statement was oral excludes responsibility for an express promise, misleading conduct, negligent advice or another obligation that applies under law.

5.1 Price disclosure

Prices are in Australian dollars. Consumer-facing total prices include applicable GST and unavoidable charges. A business-only quotation may itemise amounts excluding GST, but it states the GST and total payable clearly. Any optional item, assessment, attendance charge, travel, parking, freight, recurring subscription or after-hours charge is identified before acceptance. We do not add a payment surcharge prohibited by law or the relevant payment-network or provider rules.

Labour rates, minimum chargeable periods and the basis for time-based billing are those disclosed in the accepted quotation or service authorisation. These terms do not create a new call-out rate, minimum charge, interest rate or cancellation fee. Time spent on a remedy that must be supplied free is not converted into chargeable labour.

5.2 Package boundaries

A from price identifies a starting configuration and stated installation assumptions. The final quotation confirms your site's price and inclusions. The schedule specifies the number and type of cameras or other devices, recorder and storage, cable allowance and whether that allowance is total or per run, mounting hardware, configuration, demonstrations and included visits. A catalogue image does not add equipment not described as included, and a description must not be misleading.

If a package includes 20 metres of Cat 6 cabling, or another allowance, that quantity must be stated in the particular quotation. Extra length, additional outlets, external containment, difficult access, special mounts, cabinets, backup power and other extras require disclosed pricing and approval. These terms do not impose one cable allowance across every West Protect package.

5.3 Rebates grants and insurance contributions

A council, government, insurer or other third party decides eligibility and payment under its own program. We do not guarantee approval, a particular rebate, continuing program funding or acceptance of a particular device. An estimate after a possible rebate does not reduce the amount payable to us unless an express written arrangement says otherwise.

You should obtain required approvals and check applicant, property, equipment, installer, installation-date and claim conditions before relying on a rebate. We provide the agreed accurate invoice and reasonable supporting documents within our knowledge. We do not certify an eligibility fact we have not verified, backdate work or alter a price description to obtain a benefit. If we expressly undertake to assess eligibility, our responsibility for that advice remains. A rebate disclaimer does not correct an inaccurate representation we made.

6.1 Required deposit

Our standard requested deposit is 10% of the total agreed job price, including applicable GST, reduced where a lower legal limit applies. The accepted agreement states the actual amount and due date. The deposit forms part of the job price; it is not an extra charge and is not automatically non-refundable. You are not required to pay more than the lawful stated deposit before work starts.

6.2 WA home building requirements

Where the Home Building Contracts Act 1991 (WA) applies to work under a contract for more than $7,500 and less than $500,000, the deposit before commencement does not exceed 6.5% of the contract price. We assess the nature of the work and applicable rules before requesting payment. Calling work a security installation does not establish an exemption. A contract outside that monetary range remains subject to any other applicable requirements and consumer rights.

For covered contracts, we supply the prescribed homeowner notice before signature, use the required written signed and dated contract, supply its copy before work starts, and follow the statutory variation and payment rules. Payments after commencement must be lawful progress payments for work or services performed or materials or goods supplied. An extra advance, equipment payment or different label is not used to bypass a restriction.

6.3 Extra and mistaken payments

If you intentionally transfer more than the required deposit, any additional amount we may lawfully accept is recorded separately as an advance towards the balance. It does not increase the deposit required or the cancellation cap. Extra payment is not a booking condition and does not authorise additional work.

We contact you about an unexpected excess to confirm its intended allocation. We promptly return a mistaken payment, an unallocated payment for an unaccepted job, or an amount we may not lawfully accept or retain. A voluntary transfer does not override a payment limit. Section 9 governs the treatment of extra payments on pre-start cancellation.

6.4 Invoices completion and disputed amounts

Receipts identify the job, payment and allocation. All payments are credited against the agreed price. Unless another lawful schedule was accepted, the balance falls due when the agreed work is complete and the invoice is presented, subject to your rights concerning incomplete or defective performance. Completion is assessed against the agreed scope and tests; an invoice alone does not establish completion.

A delayed or declined handover acknowledgement is recorded with outstanding matters and followed up. It does not automatically deem acceptance, waive defects or change the payment trigger. Ask promptly about an invoice discrepancy. Undisputed sums that are genuinely due remain payable subject to a lawful right to withhold them. We investigate the disputed portion fairly.

Sending an invoice to an agent, insurer, finance provider or another third party does not by itself change the customer responsible under the accepted agreement or the agreed payment due date. A different payer, funding condition or payment arrangement must be agreed. This does not limit a statutory right to dispute or withhold payment.

Where the Australian Consumer Law requires an itemised service bill, you may request it within 30 days after the service is supplied or the bill is received, whichever is later. We provide it free within seven days of the request. Other billing information is provided as required by law.

6.5 Payment security and statutory payment rights

Verify any unexpected change of bank details through a previously known contact channel. Neither party should send passwords or verification codes in payment correspondence. A scam or mistaken transfer is assessed on its actual circumstances; this warning does not automatically shift liability for our own security failure to you.

Where the Building and Construction Industry (Security of Payment) Act 2021 (WA) applies, nothing in these terms excludes, restricts or deters either party's statutory rights. An ordinary invoice query, complaint or negotiation does not extend a statutory deadline or replace a payment claim, payment schedule, notice or other required process. We do not impose a term requiring you to reimburse us merely for exercising a statutory payment right.

7.1 Agreement before a change

Changes to equipment, quantities, locations, coverage, cable routes, configuration, scope, cost or timing are explained and agreed in writing before the changed work proceeds, including any signatures or notices required by law. A variation records its reason, work, price or agreed calculation, timing and any effect on existing purposes or warranties. Silence, an unanswered message or a technician's discussion of an option is not approval of a charge.

If an estimate cannot be kept within an approved spending limit, we seek further instructions. A fixed-price variation must identify what changes; it does not reopen unrelated agreed prices. The quotation or schedule must disclose a specific rate before it can be used to calculate additional work.

7.2 Equipment availability and substitutions

We do not substitute materially different equipment without agreement. A proposed replacement identifies material differences in features, compatibility, warranty, support life, appearance and price. Similar model names or megapixel counts do not establish equivalence. If the agreed item becomes unavailable, we discuss a suitable alternative, revised timing or lawful cancellation and refund options.

7.3 Necessary safety action

If an unforeseen condition prevents safe or lawful work, we stop the affected activity, make the area safe where appropriate, explain the issue and seek instructions. Immediate action is limited to what is reasonably necessary and legally justified. It is not unlimited authority for paid extra work. Responsibility for a resulting charge depends on the agreement, the cause and applicable law, including whether our own work caused the problem.

8.1 Agreed dates

We distinguish an indicative date, a provisional booking and a confirmed appointment. Tell us before acceptance if a completion date is essential so it can be expressly assessed and recorded. We give reasonable notice of a material delay, its known cause and the proposed next step. An event outside reasonable control does not automatically remove a right to cancellation, refund or compensation.

We do not accept payment where we know, or should know, that we cannot supply as promised. Where supply is delayed, we discuss revised dates, an acceptable alternative or the remedy required by law. We do not retain payment indefinitely through an open-ended availability clause.

8.2 Site readiness and contact

Provide the agreed access, an authorised contact and any agreed working power, network access, credentials through a secure process, parking or building-management arrangements. Tell us promptly about restrictions, other trades, changed business hours or unavailable areas. We explain what is needed in advance; an undisclosed expectation does not create an automatic failed-visit fee.

If work cannot reasonably proceed, we record what prevented it and discuss rescheduling. Any proposed additional attendance or remobilisation service must have a lawful, reasonable and disclosed basis and be agreed before that additional service. We take account of costs saved and our own contribution. A rescheduling charge cannot bypass section 9's pre-start cancellation cap.

8.3 Out of hours and urgent requests

Ordinary installations and support do not include guaranteed attendance, a 24-hour helpdesk, emergency response, police attendance, locksmith response or a fixed restoration time unless expressly contracted. We confirm whether an urgent or after-hours request can be accepted, its scope and any charge. An acknowledgement or automated message is not confirmation that a technician is attending.

9.1 Preserved pre-start policy

Contact jayke@westprotect.com.au or 0422 226 436 promptly if you need to cancel, identifying the customer and job. We confirm the arrangements in writing. A legally effective cancellation is not delayed merely because our confirmation has not been sent.

For a customer's change-of-mind cancellation of an accepted installation job before work starts, we refund every amount paid above the required deposit. From the required-deposit portion, we may retain only the lesser of the required deposit stated in the agreement, capped at 10% of the job price and reduced to any lower applicable deposit amount, and our reasonable, substantiated and legally recoverable net stock loss directly caused by stock purchased or a binding stock order placed specifically for that accepted job before cancellation. We cannot retain more than you paid.

9.2 Calculating the stock loss

Ordering stock does not automatically justify retaining the whole deposit. We take reasonable steps to cancel orders, obtain supplier refunds or credits, return, reuse or resell stock. Net stock loss deducts value recovered or reasonably recoverable and costs saved. An unavoidable, genuine supplier cancellation or restocking cost must be evidenced and fall within the same cap. We do not recover the same loss twice.

If there is no recoverable net stock loss, all payments are refunded. If the loss is below the deposit, the unused deposit and all additional advances are refunded. If the loss exceeds the cap, West Protect bears the excess for this pre-start change-of-mind cancellation. We do not add administration, booking, lost-profit, cancellation or other fees to recover the shortfall. This is our contractual policy; it is not a statement that the law automatically permits retaining 10%.

9.3 Meaning of starting work

For this policy, work starts when physical installation or another substantive service specifically included in the accepted scope actually begins with your authority. A separately agreed off-site service is identified before it starts. Quoting, booking, routine administration, buying, collecting, storing or delivering stock do not by themselves start the installation job. We do not retrospectively reclassify those activities to avoid the refund policy. A genuinely separate assessment service already accepted and supplied is accounted for under its disclosed agreement.

9.4 Refund account and delivered equipment

We provide a written account of payments, deposit, evidenced stock deduction, recoveries and refund. Undisputed refunds are paid promptly; we explain any remaining assessment without withholding money clearly due. Any mandatory deadline prevails. A later supplier credit or recovery resulting in excess retention is passed back through a recalculation and refund.

For equipment delivered for a cancelled installation, we arrange reasonable return or collection of goods belonging to us. Delivery alone does not turn an extra advance into a non-refundable payment. If you choose to keep equipment, its separate supply and price must be expressly agreed and credited transparently. We do not force an equipment purchase as a condition of a refund.

9.5 Example and reduced scope

For a $2,900 job with a 10% required deposit, the deposit is $290. If you pay $2,000, the other $1,710 is an advance. On pre-start cancellation the maximum possible retention is $290, only if justified under this section. A $100 recoverable net stock loss means a $1,900 refund; no recoverable loss means a $2,000 refund. A statutory right to a greater refund overrides this example.

For a reduction in scope before commencement, we agree the revised scope, price and deposit. A cancellation deduction for the removed portion follows the same net-stock-loss test and is capped at the required-deposit percentage of that portion's price. We do not treat the retained part as cancelled. If the whole unstarted job is cancelled, the whole-job policy applies.

10.1 After work has started

For change-of-mind cancellation after authorised work starts, we give an itemised account of legally payable work performed, goods supplied and reasonable, unavoidable and legally recoverable net stock loss. We use accepted prices, deduct saved costs and stock recoveries, and credit all payments. The pre-start deposit cap does not price services actually performed after commencement. We do not automatically demand the unfinished contract price, double count a deposit or impose a penalty. Any genuine further balance is explained and invoiced; excess payments are refunded.

10.2 If we cannot proceed

If we cancel the agreed installation before commencement as defined in section 9.3, we refund all installation-job payments and arrange collection of stock delivered for that job. The customer's change-of-mind stock deduction does not apply. A genuinely separate equipment purchase you choose is accounted for separately. If work has begun, we fairly account for what was supplied, refund amounts for work not supplied and preserve additional remedies.

10.3 Pausing or ending affected work

We may pause affected work where continuing would be unsafe, unlawful, outside confirmed authority, or where a material customer breach lawfully justifies suspension. We explain the reason and give a reasonable opportunity to resolve a remediable issue where appropriate. Any termination follows the agreement and applicable notice and remedy requirements. Urgent safety action or an immediate statutory right is not delayed by an internal procedure.

Where a genuinely due and undisputed payment is materially overdue, we may suspend the affected unperformed work only to the extent reasonable and lawful, after written notice identifying the amount, its due date, the proposed suspension and a reasonable opportunity to pay or raise a genuine dispute. This does not suspend a remedy we owe under law or an existing warranty.

We use proportionate measures. A payment dispute does not give us automatic authority to disable a security system, unlock a door, erase data, withhold required certificates or hold customer credentials as security. We leave the affected work in a reasonably safe condition, identify incomplete functions and arrange a lawful account and handover. Existing warranty and other continuing obligations survive cancellation where they apply.

10.4 Statutory cancellation and cooling off

Legal cancellation rights are distinct from change of mind. We do not apply a stock deduction or other charge that reduces a statutory entitlement. Some unsolicited consumer agreements, including qualifying home visits or telephone sales, have a 10-business-day cooling-off period. An invitation only to quote does not necessarily make subsequent negotiations solicited. We assess how the agreement arose and supply the required documents and notices.

During an applicable unsolicited-agreement cooling-off period, we observe the restrictions on accepting payment and supplying goods and services. A customer's request for an early installation does not itself waive those rules. Cancellation may be given in a form permitted by law without a special West Protect form. We make required refunds and arrange returns or collection. An ordinary purchase does not automatically have a cooling-off period merely because these terms mention one.

11.1 Information needed before attendance

Tell us about known hazardous materials, asbestos registers or surveys, unsafe roofs or ceilings, electrical hazards, fragile surfaces, water ingress, pest damage, security restrictions, dangerous animals, aggressive behaviour and any other condition relevant to safe work. Business customers supply relevant site induction and emergency information. Customers are not expected to diagnose concealed hazards beyond their knowledge; we make the risk assessments required for our work.

Keep children, pets and unauthorised people clear of the work area and provide reasonable access to the agreed locations. You are not asked to enter a hazardous roof space, move unsafe equipment or undertake a task beyond your capability. We discuss safe arrangements for moving furniture, stock or sensitive property where needed.

11.2 Safe methods and stopping work

We select work methods, access equipment and supervision suitable for the task. We may stop or decline an activity if a material risk cannot be adequately controlled, including unsafe heat, weather, heights, suspected asbestos, confined access, harassment or threats. We explain the affected scope and reasonable next steps. No customer instruction requires us to breach safety, licensing or other duties.

These terms do not transfer a duty that the law places on West Protect or another duty holder, indemnify a person against an unlawful penalty, or make the customer responsible for every workplace incident. Where duties overlap, the parties cooperate as required. Costs and timetable changes are addressed through the agreed variation or cancellation process, taking account of the cause.

11.3 Concealed and unexpected conditions

Our quotation is not a guarantee that every cavity, wall, conduit or buried route is unobstructed or fit for reuse. We use reasonable care and appropriate checks before drilling, fixing or routing cable. If a concealed service, damaged substrate, structural concern, contamination or other material issue is found, we stop the affected work, document the issue and obtain an agreed solution before extra work where required.

We do not rely solely on a customer's inability to identify a hidden service as a defence to careless drilling. Conversely, an undisclosed concealed defect is not automatically caused by West Protect because it is discovered during our attendance. Responsibility is assessed from the evidence and applicable duties.

12.1 Locations routes and presentation

Before installation we agree material equipment positions, visible cable routes, containment, mounts and finishes. Complete concealment may depend on access and construction and is included only where agreed. A requested position may need to change for lawful surveillance, safe fixing, weather protection, signal quality or the agreed purpose. Material changes are explained before proceeding.

We use installation methods appropriate to the supplied equipment and environment. We discuss exposure to water, salt, corrosion, direct sun, pests, vibration or cleaning chemicals where relevant. An equipment ingress-protection rating is not a promise that every cable entry, connector or installation arrangement is suitable for every environment.

12.2 Existing finishes and excluded restoration

The quotation identifies whether decorative patching, painting, matching aged finishes, roof or structural repairs, fire-stopping, trenching, reinstatement, cabinetry or specialist access is included. Ordinary fixing holes and the agreed visible installation are explained. An exclusion of decorative work does not excuse damage caused by a failure to take due care, failure to complete agreed weather sealing, or failure to meet a mandatory requirement.

Where useful, we record the condition of relevant surfaces before work, taking care with privacy. Previously cracked tiles, brittle finishes or deteriorated material are documented where identified. If damage occurs, we make the area safe where needed, notify the appropriate contact and assess the cause and remedy. We do not require a blanket release for all incidental damage.

12.3 Temporary interruption and clean up

We explain foreseeable service interruptions, drilling noise, dust and access restrictions and agree a suitable work window where continuity matters. You should identify business-critical equipment and occupants with relevant needs. We use reasonable precautions for the agreed work, remove our ordinary installation waste unless otherwise arranged and leave the work area reasonably tidy. Disposal of existing devices or recording media requires the arrangements in section 26.

13.1 Defined assessment boundary

When adding to or repairing an existing system, the scope identifies the equipment and functions assessed, reused, changed or excluded. A new device, repaired cable, successful app connection or invoice is not a certification of every legacy component, hidden cable, prior installation or account. We remain responsible for the work and advice we actually provide, including agreed integration and evident concerns we should identify.

We record material compatibility limits, unsupported firmware, end-of-support devices, inadequate power or storage, unknown credentials and existing faults that affect the proposal. We may recommend replacement or a separate assessment. You may decline optional work, but we do not describe an unsafe or unfit configuration as suitable merely because it was requested.

13.2 Equipment you supply

For customer-supplied equipment, we identify the installation and testing service we agree to provide. We are not the seller of that equipment merely because we install it. Manufacturer or original-supplier claims may need to be directed to that supplier, while claims about our installation and advice remain with us. If we recommended the equipment or agreed to assess suitability, that advice is not excluded.

We may decline to connect counterfeit, damaged, incompatible, unsupported or unsafe equipment, or equipment that cannot be lawfully accessed. Any diagnostic or attempted-configuration charge must have been disclosed and authorised. We do not charge for unsuccessful work where the agreement or law requires a different outcome or remedy.

13.3 Fault finding and repeat attendance

Intermittent problems may require staged tests or observation. We agree a diagnostic scope, rate or limit and report findings, uncertainty and proposed next steps. Replacing one failed component does not guarantee that every unrelated fault has been identified. If further work is outside the approved scope, we obtain approval. A return visit to correct our defective work or meet a statutory remedy is not charged merely because it is a second visit.

Where you expressly authorise a paid diagnostic investigation rather than a promised repair outcome, the agreed fee is payable for the investigation competently performed within its agreed scope, rate and time or spending limit. This can include an investigation in which an intermittent fault is not reproduced or you decide not to authorise a proposed repair. This diagnostic charging basis must be explained before you authorise the service.

This does not convert an included assessment, warranty obligation or statutory remedy into chargeable work, or reduce responsibility for a particular result we actually undertook or are legally required to achieve. Failure to reproduce a reported issue does not, by itself, establish that the fault is absent or a warranty claim is invalid.

13.4 Account transfer and third party work

Transfers from another installer, owner or cloud account may require that person's release, manufacturer verification or a lawful reset. We do not promise to bypass ownership protections or obtain credentials from another person. We explain any limitation before a chargeable attempt. If another provider later changes the system, we assess what changed and its connection to a fault; their involvement does not automatically cancel every West Protect obligation or warranty.

14.1 Agreed coverage and purpose

The accepted scope identifies cameras, positions, areas and functions. Tell us before acceptance about essential outcomes, such as person recognition, number-plate reading or coverage of an entrance or cash register. We record requirements, limitations and agreed checks. A camera count, product photograph, megapixel rating or general description does not establish every possible outcome. Our recommendations and agreed purposes remain subject to section 28.

14.2 Image quality and changing conditions

Image quality depends on equipment, lens, position, distance, lighting, movement and surrounding conditions, including glare, weather, dirt and obstructions. We explain material limitations identified during assessment and commissioning and document any agreed adjustment. A daylight demonstration does not by itself establish night performance. For an agreed night-identification or similar requirement, we identify suitable equipment and verification arrangements. This does not excuse unsuitable design or deficient installation.

14.3 Analytics, identification and alerts

Motion detection, human or vehicle classification, facial comparison, number-plate recognition, tracking and other analytics assist decision-making but can produce missed events or incorrect matches. Performance depends on models, licences, firmware, settings and scene. We identify the enabled functions and material operating assumptions. An analytics label alone is not a promise of identification in every condition. Verify significant alerts against available images and other evidence before accusing a person, denying access or taking another consequential action.

14.4 Coverage trade-offs and automated actions

Wide-angle and panoramic views, digital zoom, optical zoom and moving PTZ cameras serve different purposes. We explain trade-offs, including areas outside the current view, enlargement limits and coverage while a camera moves or tracks another subject. An agreed automated warning, light, siren, relay or access action is configured only within its documented purpose and permissions. Changing that action, its trigger or its operating area may require reassessment. We do not represent a camera analytic as a substitute for a required safety device.

14.5 Review after changes

Tell us about changed entrances, shelving, landscaping, lighting or other conditions that materially affect the agreed views. Additional work outside an inclusion or remedy is chargeable only after agreement. A customer-requested compromise is documented with its material effects; approval does not authorise unlawful work or remove responsibility for advice we should reasonably provide. Surveillance permissions are addressed in section 20 and responsibility for a particular failure in section 29.

15.1 Recording and retention requirements

The scope identifies channels, mode, storage, image settings, target retention and any expressly required minimum retention. Recording modes provide different coverage. Retention estimates depend on actual bitrates, scene activity, recording hours, compression, channel count and usable storage. Not all advertised drive capacity is available for recording. We distinguish estimates and their assumptions from agreed minimum results. Changed settings or cameras may require retention reassessment.

15.2 Overwriting and footage preservation

Systems may overwrite older recordings when storage fills. Handover identifies overwrite or stop-recording behaviour and demonstrates playback and export. Unless separately agreed, routine recording is not an archive of every incident. If footage may be needed, act promptly to preserve it before normal overwriting occurs and contact us if assistance is required. Do not format storage, reset equipment or clear relevant logs during a known incident or fault investigation without first considering preservation requirements and obtaining appropriate advice.

Unless an identified backup or archival service is included in the agreement, you are responsible for deciding which recordings you need to preserve and taking the reasonable customer export and storage steps explained at handover. Arrange assistance promptly if you cannot complete those steps. Keep an appropriate independent copy of important exported material and check that it can be opened. Ordinary recorder storage and automatic overwriting are not a permanent evidence archive.

This allocation does not excuse a failure by West Protect to provide an agreed recording, retention, export or backup function, to explain a material known limitation, or to exercise the care required during work on the system.

15.3 Storage failure and backups

Hard drives, memory cards, solid-state drives and network storage can fail or deteriorate. An online status or live image does not prove successful recording or usable exports. RAID, duplicate drives, edge recording and cloud storage have different purposes and limitations; none is included merely because the equipment supports it. Backup arrangements identify protected information, location, retention, responsibility and checks; we assess actual operation before describing independent backup.

15.4 Storage records maintenance and replacement planning

Follow the supplied instructions and make reasonable periodic checks of recording, recent playback and export. For mechanical hard drives used for CCTV recording, our standard planning policy is to recommend a replacement review at approximately four years of service and preventive replacement during years four to five. We adjust that recommendation to the actual model, workload, operating conditions, available health information and applicable manufacturer guidance. This is West Protect's maintenance policy, not a claim that every manufacturer requires replacement at that age. It is not a guaranteed lifespan, universal expiry date or statement of an insurer's requirements.

Fault warnings, recording gaps, abnormal drive behaviour or failed checks require prompt assessment regardless of age. Where a concern indicates a need for earlier action, the four-to-five-year planning period is not a reason to postpone it. A successful check or normal reported status does not guarantee that a drive will remain reliable until its next review. We explain the identified concern, available evidence, proposed action and material recording risks without treating an untested drive as verified healthy.

When we supply, replace or assess recording storage within the agreed work, we complete the relevant parts of Schedule E (Storage records and replacement decisions) and provide you with the record. We record the available drive type, brand, model, serial number, capacity, whether it is new, reused or customer-supplied, installation date and known service history. We also record available age or first-use evidence, accessible power-on-hours or health information and the applicable warranty information or reference. Unknown or unverified information is identified as such. The date we install or inspect an existing drive is not assumed to be its first-use date. Formatting, resetting, moving a drive to another recorder or changing recording settings does not make it new, erase its previous use or restart its age for replacement planning. Any warranty on a replacement product is determined by its applicable terms and the rights preserved by section 28, rather than an assumed restart.

When we identify a material storage concern or recommend replacement, we give you a written recommendation that explains the reason, suggested timing, reasonably foreseeable consequences of delay and any practical alternatives we identify. Any proposed chargeable work and its price or estimate are disclosed. Schedule E records whether you accept, decline, defer or request further information, together with any agreed follow-up and date. We provide a copy of the recommendation and recorded decision. If you have not responded or made a decision, we record it as pending; silence is not authority to replace a drive or incur charges. A recorded decision does not create a continuing monitoring or reminder service unless that service is separately agreed.

Solid-state drives and memory cards require their own assessment against the relevant manufacturer's endurance ratings and instructions, actual use, operating conditions and available health information. The planning period for mechanical hard drives is not automatically applied to those media. Network or cloud storage replacement and support arrangements depend on the separately identified service or equipment.

Replacement is chargeable only where it is not already included in the accepted scope or a remedy we must provide without charge. We obtain your authority to the disclosed price or estimate before chargeable replacement. Before removing, formatting or disposing of storage, we discuss relevant footage preservation, available export or backup options, foreseeable recording interruptions and the agreed return or disposal of the old media. We explain known recovery limitations and any proposed extra charges. We do not promise that failed or overwritten footage can be recovered. Sections 15.2, 15.5 and 26 also apply.

Drive age, replacement recommendations and a manufacturer's stated warranty period are separate matters. Expiry of an express warranty does not itself end non-excludable rights or other applicable remedies. Declining or deferring replacement is assessed under section 15.6; it does not automatically cancel a warranty or unrelated claim. Sections 27 to 29 apply.

15.5 Evidence assistance and access

Footage retrieval, incident review, large exports, specialist recovery and evidentiary reports are included only if stated in the accepted scope or required as a remedy. We verify authority and agree the purpose, applicable charges, preservation and transfer arrangements first. We record relevant time-zone or clock issues known to us. We do not promise recovery of overwritten or damaged material, identify a person conclusively, or guarantee acceptance of footage by a court or insurer. Agreed evidence-handling duties continue.

15.6 Responsibility for recording loss

Power, equipment, networks, software, configuration and third-party services can affect recording differently. An internet outage does not necessarily stop local recording; the effect depends on the design. Where we have clearly explained a reasonable warning or recommendation, its reasonably foreseeable consequences and the proposed timing, and you have had a reasonable opportunity to act, an unreasonable failure to act may affect responsibility only to the extent it actually caused or increased additional avoidable loss. We assess the actual circumstances and cause, including whether our work or omissions contributed. Drive age, warranty expiry, a decision to decline or defer advice, or declining an optional maintenance service does not by itself void a claim or relieve us of our own obligations. A Schedule E acknowledgement records the advice and decision; it is not a waiver of non-excludable rights. Sections 28 and 29 apply. Repairs and destructive operations are also addressed in section 26.

16.1 System design and operating modes

The accepted scope identifies the alarm hub, sensors, areas, communication paths and any agreed warning or response functions. We explain relevant arming modes, entry and exit delays, bypassed zones, user permissions and the settings used at handover. Detection depends on coverage and conditions. An alarm does not protect an area simply because the hub is powered, and a deliberately bypassed or disarmed function will not perform its normal armed role. Our agreed design and configuration obligations remain.

16.2 User operation and changes

Use the system according to the demonstration and instructions, maintain authorised users and tell us about lost credentials or material changes to the premises. Obstructed sensors, changed room layouts, animals, unsuitable conditions or low batteries may affect detection or create false alarms. We explain equipment limitations and checks and agree additional chargeable changes first. Unwanted activations are not automatically misuse or chargeable faults; inclusions, cause and sections 27 to 29 determine responsibility.

16.3 App alerts and communication paths

An app notification, SMS, email, dialling function or local siren is only the function described in the scope. Receiving an alert can depend on power, device settings, mobile coverage, internet service, permissions, account status and the recipient's phone. We identify and test the selected routes as agreed. A successful test does not guarantee future delivery or action on every alert. A specified backup path has its supported failover and limitations explained.

16.4 Monitoring, duress and emergency response

Installation, app, health or SIM services do not themselves include control-room monitoring, patrols, emergency dispatch or continuous human supervision. Such a service requires a separate agreement identifying its provider and response arrangements. A panic or duress function operates as configured and must not be assumed to notify police or another responder. Testing must avoid unauthorised emergency responses. For an immediate emergency, use the appropriate emergency service; our ordinary phone, email and app channels are not an emergency response service.

16.5 Additional detectors and warning devices

Optional smoke, heat, water-leak or similar detectors connected to a security system are supplementary unless the scope expressly includes and verifies a compliant system for the required purpose. They must not be assumed to replace mandatory smoke alarms, a fire system, a personal-response service or a workplace safety system. Warnings are configured for the agreed lawful purpose. We do not knowingly disable a required safeguard to reduce nuisance alerts. Battery replacement, routine tests and any scheduled maintenance responsibilities are explained at handover.

17.1 Agreed intercom and access functions

The scope identifies entrances, intercoms, locks, controllers, functions and existing door or gate connections. Video calling, recording, remote answering and unlocking are separate functions and are included only where specified and supported. A compatible device or app alone does not establish that every function is enabled. We explain dependencies, demonstrate agreed operation and record unfinished integration. Our suitability and other obligations continue.

17.2 Access credentials and visitor decisions

You nominate authorised users, administrators and lawful access permissions. Keep keys, cards, fobs, PINs and account recovery methods secure and promptly revoke credentials that are lost or no longer authorised. A reader or video image does not prevent tailgating, credential sharing, forced entry or an incorrect visitor decision. Verify the person and circumstances before granting remote access. We configure and hand over the agreed permissions; we do not retain an undisclosed right to unlock your premises. Biometric functions require the separate assessment in section 20.

17.3 Power failure and emergency arrangements

We address relevant emergency-egress, power-loss and manual-access requirements before configuring a controlled entrance. Handover identifies lock behaviour, backup power and entry or exit arrangements during electronic-control failure. We do not assume one lock mode suits every door or remove a required exit safeguard. You must keep the identified manual or emergency arrangements available and avoid changes that obstruct them. Our compliance obligations continue.

17.4 Gate and door integration boundaries

Connecting a relay, intercom or access controller to existing equipment does not by itself certify the whole door, gate, motor, structure or every pre-existing safety device. We identify the integration boundary, relevant checks and any visible concern that affects safe operation. We do not enable an automatic action where a required safety arrangement has not been established. We discuss material defects before proceeding and agree additional work unless already required. Our integration and its foreseeable effects remain our responsibility.

17.5 Apps and smart-screen functions

Remote answering and control depend on supported devices, accounts, app settings and communications services. Phone restrictions, muted calls or changed permissions can affect delivery. Optional apps, subscriptions and smart-screen functions are included only as identified; installation does not promise their indefinite compatibility. We explain agreed account ownership and support boundaries. Installing an app or enabling an automation must not bypass the access, privacy or safety controls in the agreed design. Later changes do not automatically cancel unrelated warranty rights.

18.1 Defined network scope

The scope identifies included equipment, cabling, wireless areas, VLANs, addressing, permitted connections and configuration tasks. Required access and administrator permissions are agreed before work. A security installation does not automatically include a complete audit, redesign or repair of every connected business or household system. We identify requirements and known limitations of relevant existing components. We remain responsible for our work and concerns we should reasonably identify or report.

18.2 Existing and customer-supplied systems

Existing or customer-supplied equipment, cabling and software may need assessment before compatibility or performance can be confirmed. Supply available equipment, configuration and maintenance information you are authorised to provide. We document tests and known unsupported components. Integration does not renew existing-product warranties or certify concealed work. We discuss material problems and options before additional chargeable work. Our advice, integration promises and responsibility for damage we cause remain.

18.3 Changes and service interruption

Network changes, updates, reboots and migration may interrupt recording, access, alarms, business applications or internet connectivity. We explain foreseeable material interruptions and agree an appropriate work window and necessary fallback arrangements before planned work. Where feasible and appropriate, we preserve settings and establish a recovery approach. Tell us about critical operations or systems dependent on the connection. Consent to an interruption does not authorise unrelated changes or waive responsibility for our lack of due care. Resets, data deletion and repair authority are addressed in section 26.

18.4 Cybersecurity boundaries

We apply the security configuration and checks included in the scope. No system can be promised immune from every cyberattack, credential compromise or newly discovered vulnerability. Network segmentation, secure remote access, authentication and updates reduce particular risks but require appropriate configuration and ongoing management. Unless separately agreed, the work does not include continuous security monitoring, penetration testing, incident response or a whole-business cybersecurity certification. This does not qualify an express security requirement we accepted or excuse insecure work. We will explain material unsupported features or risks relevant to our recommendation.

18.5 Accounts, updates and ongoing responsibilities

Use unique credentials and supported multifactor authentication where available, keep recovery details current and restrict administrative access. The handover identifies who is responsible for agreed ongoing software maintenance, configuration records and backups. Installation or diagnostic entrustment alone does not include ongoing updates. We explain known manufacturer support information relevant to supplied products and any agreed security-update arrangements. Updates may need compatibility checks and a suitable interruption window. Required recalls, supplier obligations and statutory remedies remain applicable independently of a maintenance purchase.

18.6 External platforms and later changes

Cloud, voice-assistant, smart-home and other integrations depend on the specified products, software versions, licences, accounts and provider functions. We identify material dependencies and any recurring cost before agreement. We cannot control a third party's service changes, but we remain responsible for our descriptions, advice and accepted commitments. A later provider change or customer network change is assessed on its cause and effect. Migration, replacement or reconfiguration outside an inclusion or remedy is separately agreed. Indefinite unchanged availability is not promised.

19.1 Authorised and competent work

Work requires the applicable licences, registrations, competencies and lawful supervision. The quotation identifies the agreed security, cabling, configuration and related services and any work excluded or separately arranged. A customer's instruction does not authorise unlicensed, unsafe or non-compliant work. Where necessary approvals or information are missing, we explain the issue and pause the affected activity while lawful options are considered. Existing obligations continue; a pause does not permit unreasonable abandonment.

19.2 Required documents

We provide any certification, compliance statement or other document required for our work within the applicable timeframe. For regulated customer cabling requiring a certification statement, we prepare and provide the required statement as soon as practicable after completion in accordance with the applicable rules, regardless of payment or whether the customer has signed a handover acknowledgement. We retain required records. A general commissioning sheet replaces a mandatory statement only if it meets the requirements.

19.3 Scope of certification

A document identifies the work and checks it covers. It does not certify uninspected third-party work, every concealed condition, a whole premises or every future use of the system unless that assessment was expressly included and lawfully performed. Identify particular building, insurer, landlord or project requirements before acceptance. We confirm included requirements and any separate assessment needed. These provisions do not narrow an express certification or representation we actually give.

19.4 Connected-product compliance

Where applicable smart-device security rules require it, supplied equipment is accompanied by the manufacturer's required statement of compliance and we keep the required supplier records. We identify the disclosed security-update support period and relevant update arrangements in the job documents. Applicable rules are assessed for the actual product and supply. A manufacturer support end date is separate from any warranty period and does not itself end rights under section 28. Applicable recall and safety obligations continue.

20.1 Lawful purposes and site authority

Identify surveillance purposes, occupiers and areas before design agreement. You must have authority to instruct work on the premises and identify required owner, landlord, strata or other permissions. Property ownership does not by itself authorise every recording or disclosure. We consider placement, views, privacy masking and other safeguards relevant to the agreed work and decline settings or access that we reasonably consider unlawful. You are responsible for your use and instructions; we remain responsible for our work and advice.

You are responsible for the purposes for which you later use the system, the users you authorise, and the recording, listening, sharing and disclosure decisions you make or direct. Before materially changing those activities, consider the affected people, required authority and applicable law. Installation does not give you unrestricted rights to record or disclose information, and our earlier approval of a particular configuration does not approve a later different use.

We remain responsible for our own handling and for installation, configuration or advice that we undertake. We may decline an instruction where adequate lawful authority has not been established.

20.2 Audio and private activities

CCTV audio recording is off by default. We enable it only after a documented lawful basis and separate written instruction identify the devices, purpose and permitted use. WA surveillance laws restrict recording private conversations and private activities and communicating resulting material. A warning sign, a property owner's permission or participation in a conversation does not by itself make every recording lawful. Live intercom communication and stored audio recording are considered separately. An intercom, doorbell or microphone capability is not blanket authority for ambient listening or recording.

20.3 Biometric verification and identification

Before configuring facial, fingerprint or another biometric function, the proposed users, purpose, lawful basis and safeguards must be established. Purchase or quote acceptance does not provide another person's consent. Where applicable, the assessment addresses necessity, consent or another lawful basis, appropriate notices, access controls, retention and deletion, and an alternative entry method. We do not activate the function while required permissions or safeguards remain unresolved. A demonstration does not confirm every later use is lawful or every match correct.

20.4 Records, photographs and disclosure

The agreed arrangements identify who administers recordings, user lists and access records and who may authorise disclosure. We verify authority before providing customer-system records or access. Any site photographs, screenshots or logs we create for design, commissioning, support or a dispute are limited to a legitimate purpose and handled under our Privacy Policy and applicable law. Marketing use requires a separate appropriate permission and is not authorised merely by accepting an installation. Publicity must not expose credentials, private footage or detailed security arrangements.

20.5 Separate responsibilities and privacy information

Our Privacy Policy explains our handling of personal information; relevant third-party services may have their own information practices. We explain material platform access or data-handling arrangements within the agreed service rather than treating acceptance of these terms as unlimited consent. If we must collect or transfer footage, biometric information or sensitive configuration material, we agree the purpose and suitable handling arrangements first, subject to lawful compulsory requirements. We do not require indemnity for our unlawful conduct; sections 28 and 29 apply.

21.1 Agreed checks and completion record

We issue completion confirmation only after completing agreed work, functional tests and compliance checks and being satisfied it meets the scope and applicable requirements. The record identifies work, equipment, date, checks, limitations and follow-up. Relevant checks can include images, recording, exports, alarms, access, accounts and networking. We do not describe unfinished work or unresolved issues affecting compliance or agreed operation as completed and approved.

21.2 Our approval and your acknowledgement

We sign the commissioning and completion record after our checks, then demonstrate the agreed functions, provide operating information and ask you to acknowledge handover. Our process is recorded as fully signed off when both signatures are recorded. Your acknowledgement confirms the demonstration and opportunity to ask questions; it is not technical certification, acceptance of undisclosed defects or a waiver of rights. If you are unavailable or decline to sign, we record the reason, any concerns and appropriate follow-up. We do not invent acknowledgement or treat silence as acceptance.

21.3 Account control and secure transfer

Handover identifies the customer account holder, administrators and supported ownership and recovery arrangements. We explain the agreed process for receiving or setting credentials through a suitable secure method. Passwords, PINs, recovery codes and secret keys are not written into the ordinary quote, public documents or general handover schedule. We remove temporary setup access that is no longer authorised and identify any continuing service access and its purpose. We do not retain undisclosed administrative access or withhold customer credentials as routine payment enforcement.

21.4 Supplied information and outstanding matters

We provide the applicable operating instructions, warranty information, required certificates and agreed system records in an accessible form. We identify included support, optional services, relevant maintenance checks, important limitations and any outstanding work. We record follow-up work and arrangements; it is not silently waived. A list of serial numbers or settings is supplied where included or required, without unnecessary security secrets. We verify authority before releasing security records or transferring administration.

21.5 Meaning of confirmation

An enquiry, quotation, invoice, payment, live camera image, partial installation or informal assistance is not itself our completed inspection or certification of the whole system. A signed job agreement authorises work but is not a completion certificate. Our confirmation relates to the identified work and checks when performed and does not guarantee uninterrupted future operation or certify unrelated pre-existing work. Express assurances and duties arising from our advice, conduct or work continue.

21.6 Continuing rights and payment

Missing signatures or paperwork do not excuse non-compliant work or make you responsible for technical compliance. Our handover process does not change a statutory meaning of completion or delay legally required certification. The agreed payment trigger and any right concerning defects or unfinished work are assessed under the agreement and applicable law; a delayed acknowledgement alone does not determine that payment is due or that it is not due. Sections 26 to 29 apply to later faults and claims regardless of whether a handover was signed.

22.1 Customer operation and reasonable checks

After handover, you are responsible for the day-to-day operation of the system and the customer tasks identified in the handover, except to the extent we have separately agreed to perform a particular task. An installation, service visit, app connection or diagnostic permission does not by itself appoint West Protect to operate the system continuously.

You must take reasonable steps, appropriate to the system and the operating information supplied, to:

• keep required power, network connections, customer accounts and separately purchased subscriptions available;
• control the users and administrators you authorise, protect credentials and recovery information, and remove access that is no longer appropriate;
• check the relevant status indicators and warnings, including storage, batteries, communications and recording faults;
• check that recent recordings can be played back and that an export needed for preservation can be opened, rather than relying only on a live picture or an online status;
• perform the safe customer maintenance described in the supplied instructions, and arrange appropriately qualified assistance for work outside those instructions or your competence;
• consider material effects before changing cameras, recording settings, time settings, microphones, access permissions, network equipment, power arrangements or integrations;
• tell us promptly about a known fault, compromised account or material change affecting work or support we are providing; and
• preserve relevant incident recordings, warnings and logs when safe and practicable.

Check intervals and responsibilities should follow the relevant manufacturer instructions and the agreed handover or maintenance arrangements. Following a material outage or change, repeat the affected checks when reasonably practicable. Do not undertake unsafe testing, defeat an emergency arrangement or carry out work requiring a licence or authorisation you do not hold.

Where we have agreed to maintain, monitor, test or back up a function, that obligation remains with us within its agreed scope. These customer tasks do not make you responsible for technical compliance, require you to diagnose a fault beyond reasonable customer checks or remove a remedy for defective goods or services.

22.2 Reporting faults

Report a fault promptly, ordinarily within 72 hours after becoming aware of it, or as soon as reasonably practicable if that is not possible. Report urgent safety concerns or loss of recording without avoidable delay when safe. Contact jayke@westprotect.com.au or 0422 226 436 with the site or job reference, affected device, symptoms and when they arose. Do not send passwords or one-time login codes. Reporting later than 72 hours does not automatically void a complaint, warranty or legal right. Responsibility for additional avoidable loss is assessed under section 29.

22.3 Safe action and preservation

Do not continue using equipment that appears unsafe. Follow appropriate emergency instructions and contact the relevant emergency service when necessary. Preserve relevant warnings, logs and recordings where safe and seek advice before resetting, formatting or clearing them. We explain appropriate safe diagnostics and precautions. Missing evidence can limit diagnosis, but does not automatically defeat a claim. Repair authority, data risks and any required written repair notice are addressed in section 26; a general support enquiry does not authorise every destructive action.

22.4 Service hours and chargeable work

Ordinary service hours are Monday to Friday, 8 am to 5 pm Perth time, excluding public holidays, unless the accepted service agreement states otherwise. Response commitments distinguish acknowledgement, diagnosis, attendance and resolution. Our ordinary channels do not provide continuous emergency response. Before genuinely chargeable work outside an inclusion, warranty or statutory remedy, we explain the basis and estimated cost and obtain agreement. A no-fault-found result does not create an undisclosed fee, and we do not charge for a remedy that must be supplied free.

Unless included in the accepted scope, support arrangement or a remedy we must provide, additional assistance is separately chargeable when authorised. Examples include repeat user training, adding users or devices, configuring a replacement telephone or router, changes to customer accounts or preferences, and restoring or changing configurations following customer or independent third-party changes. We identify the proposed work and its price, rate or estimate before proceeding.

An installation, workmanship warranty, app connection or previous support visit does not itself purchase unlimited telephone, remote or on-site support. This does not permit a charge for correcting our defective work, providing an agreed handover or meeting another obligation that must be fulfilled without additional charge.

22.5 Maintenance visits and recommendations

Maintenance agreements identify devices, checks, frequency, access, fees and reports. A visit or remote check reports the agreed assessment at that time and does not certify every untested component or guarantee future operation. We explain identified faults and recommendations, including battery or storage replacement. Tell us about changes or warnings between visits. Declining optional maintenance does not automatically invalidate a warranty; any effect on a particular fault or additional loss depends on the actual circumstances, relevant warranty and sections 28 and 29.

23.1 Separate service agreement

Ongoing device-health review and proactive fault notifications are included only where separately agreed in writing. The service agreement identifies covered devices, supported diagnostic information, fees, period, review frequency, service hours, notification contacts, response commitments and cancellation arrangements. It states whether troubleshooting, repairs or visits are included. An installation, repair, app connection or platform entrustment does not itself purchase a paid subscription or promise continuous review. Agreed reviews, notifications and duties arising from supplied services continue.

23.2 Nature and limits of the information

The service concerns the supported status, diagnostics, fault information and logs identified in the agreement. Availability depends on equipment, software, connectivity and platform. Reports may not detect every fault or prove footage usability. Routine viewing or playback of CCTV footage, customer-footage storage, professional alarm monitoring and emergency response are not included. Any separate need to access images or perform a configuration task requires appropriate authority and the process in section 24. You should still perform reasonable routine checks and report faults you notice.

23.3 Entrustment and platform permissions

DoLynk health services require your entrustment through a compatible DMSS account. The selected entrustment period and permissions are recorded. The service agreement identifies who is responsible for renewal and any reminder or renewal assistance included. The relevant connection and current permissions are needed for the agreed checks; expired, withdrawn or unavailable permissions can prevent those checks. We do not extend or reuse authority beyond the period and purpose you approved. A platform permission period is separate from the paid-service period. You control entrustment and may withdraw it using supported app controls. Technical permission names or capabilities may be broader than the service we agree to perform. We limit our actual access and actions to the agreed purpose and authority and do not treat health entrustment as permission for unrestricted configuration, viewing or operation.

23.4 Notifications and authorised action

Keep the agreed contact details current and nominate an appropriate person to receive fault information. We use the agreed notification method and record material notifications or unsuccessful attempts. A notification does not authorise extra charges, destructive operations or extended access; we obtain required approvals. An unread message does not excuse our failure to notify as agreed. Automated reports are not presented as completed human investigations.

23.5 Ending the service

When a device-health service ends, the agreed review and notification service ends on the recorded date. We arrange removal of diagnostic access that is no longer authorised, explain any customer action required in DMSS and record the outcome. Stopping billing alone may not disconnect the platform relationship. Any remaining access needs its own current purpose and authority. We help coordinate separate access removal and billing cancellation. Optional-service decisions do not remove statutory rights or retrospectively change agreements.

24.1 Entrustment and authorised requester

Temporary DoLynk configuration access is available only while you have entrusted us as your service provider through the supported DMSS process. We verify the requester's authority for the devices and task. Without the required entrustment, we do not request or begin DoLynk access. Entrustment is separate from approval for a particular configuration session and does not authorise an unrelated visit, paid service, unlock, arming change or access to footage. If suitable controls are unavailable, we discuss another authorised method.

24.2 Notice and first approval

Before requesting temporary DoLynk configuration access, we send both an email and a text message stating the proposed date, time, purpose and duration. The proposal explains material interruption, image access and changes affecting recording, alarms or entry. You first approve by replying by email or text; silence is not approval. We do not send the platform access request before receiving that reply. Any charge must also have been disclosed and accepted. Access approval does not accept an undisclosed fee.

24.3 Separate DMSS approval and duration

After your first approval, we send the DoLynk request for separate approval in DMSS. Access does not begin until you approve it there. We check and select suitable permissions, expiry and revocation controls. The session is limited to the approved task and duration, with a maximum of eight hours per approval and a shorter period where appropriate. That maximum is our service rule; a platform allowing longer access does not authorise us to use it longer. We stop when the task finishes, time expires or permission is withdrawn, whichever occurs first.

24.4 Sensitive operations and footage

General configuration approval does not authorise an unmentioned factory reset, storage format, deletion, account transfer, unlock, alarm disarm or other material change. Such operations require specific informed authority addressing their foreseeable effects and appropriate safeguards. Live viewing or playback, where necessary, is limited to the approved diagnostic purpose and period. We do not routinely copy footage; any necessary copy requires agreed handling and retention arrangements or another lawful basis. We do not bypass approval, approve requests for you, or ask you to disclose your personal DMSS or other app-account password, one-time login code or recovery code. Any device-administrator credential needed for separately authorised work must be handled through the agreed protected process under the Privacy Policy and cannot replace or bypass the approvals in this section.

24.5 Withdrawal and changed scope

You may withdraw entrustment or access using supported DMSS controls and may contact us to stop the session. We stop using the authority when withdrawn and address the available access-removal controls, recording any technical limit and appropriate next step. A change to the approved date, time, task or duration requires a new email and text notice, fresh reply approval and separate DMSS approval. An unsuccessful attempt or incomplete task does not automatically extend the session. Further paid work is separately agreed where it is outside an existing inclusion or remedy.

24.6 Session record and other support methods

We record approvals, actions, outcome and follow-up without secret credentials in ordinary job records. Remote assistance does not certify components or functions we could not assess. We explain a material limitation and any need for an on-site check. Another remote-support method must have a separately agreed purpose, suitable identity verification, access controls and ending arrangements. It cannot bypass DoLynk approvals or expand the task without informed agreement. Sections 26 to 29 continue to apply.

25.1 Offer and included service

Where offered and expressly accepted, the alarm hub SIM service is $25.00 per month including GST, with 100 MB of mobile alarm data per compatible 4G hub. It includes the SIM, activation, APN configuration, connection testing, administration and remote or telephone SIM support. The schedule identifies the hub, network arrangement, coverage, expected use, billing date and charges. Website updates do not change accepted prices or periods.

25.2 Supplier arrangements before acceptance

Before acceptance, we identify the telecommunications supplier, our role, service information and complaint arrangements, including required Critical Information Summary and external dispute-resolution information. Activation requires the supplier, regulatory and technical requirements to be addressed. These terms do not misclassify us as an agent or transfer our legal supplier obligations. Applicable supplier terms are provided before acceptance.

25.3 Data allowance and exclusions

Data covers supported alarm communication, excluding voice, SMS allowances, video and unlimited use. Health review, monitoring and patrol response require separate agreements. SIM support does not include a free on-site visit unless an agreed inclusion, warranty or statutory remedy requires one. We assess expected traffic; additional data, hardware or paid changes require prior agreement. There are no automatic unapproved upgrades or undisclosed setup or cancellation fees.

25.4 Connectivity and failover

Mobile communication may fail if data is exhausted, the service is unavailable, signal is inadequate, equipment fails or relevant settings change. A working independent main internet path may continue where the system is configured accordingly. Two SIM slots do not establish that both connections operate simultaneously or guarantee uninterrupted failover. We explain and test the selected model's agreed behaviour. Continuous external coverage is not guaranteed; our assessment, configuration and service obligations remain. We disclose material known limitations before agreement.

25.5 Renewal and missed payments

The service starts only after explicit acceptance and agreed activation; it renews monthly on the agreed billing date until cancelled. We explain recurring payments and provide charge records. An enquiry, installation quote or remote-access approval does not start a subscription. If payment is missed, we contact you with the amount and a reasonable opportunity to resolve it. Before a lawful proposed suspension, we explain its timing and effect on mobile communication. We consider disputed charges appropriately and do not disable unrelated equipment or an independent internet path or add an automatic late-payment penalty.

25.6 Cancellation and unused periods

Cancel by emailing jayke@westprotect.com.au or calling 0422 226 436 before the next billing date, identifying the site and service. No special form, hidden notice period or cancellation fee applies. We stop renewals and confirm the end date. Unless you request an earlier end, the service continues to the end of the current paid month. Unused-period refund requests are assessed fairly against the circumstances, supply and statutory rights. There is no blanket no-refund rule, and legally required refunds take priority.

25.7 Effects of cancellation and service changes

Before cancellation or suspension takes effect, we explain that the mobile data path will end and discuss arranging an alternative where you rely on it. Ending this SIM service does not cancel a working independent main internet connection. Removing app access does not cancel billing; contact us to coordinate both. We give reasonable written notice before a proposed price increase or material change affects a renewal, stating the change, start date and option to cancel without a change-related penalty. Changes do not alter an agreed paid period.

25.8 Continuing obligations

If we cannot continue, we explain options and fairly account for paid service not provided. Urgent action legally required or necessary to address a security issue is proportionate and explained as soon as reasonably practicable. SIM purchase is optional and not a condition of warranty or consumer-law remedies. Network limitations do not excuse our lack of due care or failure to supply the agreed service. Sections 27 to 29 apply, and no charge is imposed for a remedy that must be free.

26.1 Reporting and assessing a problem

Contact jayke@westprotect.com.au or 0422 226 436 with the job reference, affected equipment, symptoms and when the issue was noticed. Provide reasonable proof of purchase; an original receipt is not the only acceptable evidence. We make reasonable enquiries, explain the next assessment step and arrange appropriate access, testing or collection. Do not send passwords, recovery codes or private footage through an ordinary enquiry.

We distinguish an included service, a warranty or statutory remedy, and a separately chargeable investigation. Before paid diagnostic work, we disclose its basis, estimated cost or agreed limit and obtain authority. A no-fault-found result does not create an undisclosed fee. Work required to provide a remedy at no cost is not charged because a manufacturer has not yet reimbursed us.

26.2 Repair authority and notices

Before accepting goods for repair, we give any required written repair notice concerning user-data loss or the use of refurbished goods or parts. Where prescribed wording is required, it is supplied in the actual notice. This website clause does not replace that notice. We explain reasonably foreseeable effects on recordings, configuration, enrolled credentials, app bindings and other data before accepting the repair.

Assessment authority is not automatically authority to format a drive, factory-reset a device, delete an access database, change firmware, replace equipment or release footage. We obtain the authority appropriate to the proposed action and discuss alternatives where practicable. Necessary action to contain an immediate risk is limited to lawful and proportionate measures, with the circumstances recorded.

26.3 Preservation and access during assessment

Tell us if equipment contains footage or logs needed for an incident, claim, investigation or other important purpose. We agree any reasonably practicable preservation steps, who performs them, and the storage or transfer method before destructive work. Where data recovery is uncertain or requires specialist service, we explain that and obtain separate approval for any chargeable attempt.

We use reasonable care with equipment and data entrusted to us. Backup advice and a repair notice do not waive that duty. Equally, accepting a device for ordinary repair does not by itself promise successful recovery of previously lost or damaged data. If the equipment cannot be safely tested without a risk to data, we explain the choice and limitations before proceeding where reasonably practicable.

26.4 Removal collection and return

Contact us for appropriate return instructions. An internal return number assists administration and is not a condition that removes a statutory right. Original packaging is not essential to a valid claim. Package goods reasonably for transport where safe and practical, and agree who arranges collection, disconnection and any temporary security measures.

Where the law requires us to bear reasonable return or collection costs, we do so. For installed, large or otherwise difficult-to-return faulty goods, we arrange the collection or removal required by law. If a lawful no-fault assessment or collection fee may apply, its reasonable basis or estimate is disclosed and accepted beforehand. We explain the result rather than simply issuing an unexpected charge.

26.5 Replacement temporary equipment and disposal

We discuss any loss of security functions while a device is removed and the available options. Loan equipment, temporary monitoring or an urgent replacement is included only where agreed or required as part of an applicable remedy. We do not guarantee identical temporary features without identifying the equipment and setup.

We obtain instructions before disposing of or recycling your equipment or recording media. A failed drive may still contain recoverable information. Where secure erasure or destruction is requested, we agree the method, evidence and any charge; an ordinary factory reset is not described as verified destruction. Required records and any lawful evidence-preservation direction take priority over routine deletion. Uncollected goods are handled through the applicable legal process, not automatically forfeited after an arbitrary period in these terms.

27.1 Our one year workmanship promise

For installation and configuration work supplied under an agreement adopting this version, West Protect provides the one-year workmanship warranty in Schedule A. It covers defects caused by our failure to perform the agreed workmanship properly. The period runs from completion of the relevant work, as recorded in the job documents. It is additional to statutory rights and any longer express promise we make.

If workmanship already covered by a different accepted agreement has a different promise, that promise is not reduced by this revision. We supply the applicable warranty document with the job records. Its availability on the website alone is not the entire warranty delivery process.

27.2 Product specific coverage

Before purchase, the equipment warranty schedule identifies the relevant manufacturer or other warranty provider, model, period and start-date basis, applicable conditions, claim process and any different treatment of storage, batteries, power supplies or accessories. Manufacturer coverage may differ from our workmanship promise and from Australian Consumer Law rights.

Any warranty against defects supplied with a standalone goods purchase is provided in a compliant warranty document containing the prescribed goods-only consumer-guarantee notice and other required details.

Where a quotation or promotion offers a three-to-five-year Dahua product warranty, the accepted equipment schedule must identify the eligible products, the verified period for each and the provider responsible. A broad brand reference is not a statement that every Dahua item, accessory or supply channel has the same warranty. These terms do not withdraw an express warranty or representation already made to you.

27.3 What an additional warranty covers

Manufacturer conditions apply to the particular additional manufacturer warranty to the extent lawful. Our workmanship warranty covers our workmanship as described in Schedule A. It is not a promise to repair an unrelated pre-existing device, provide unlimited free technology support, replace worn consumables irrespective of condition, or maintain a third-party platform forever.

Any reliance on misuse, unsuitable conditions, a surge, unauthorised modification, lack of maintenance or another excluded event must relate to the particular problem and the applicable warranty. It does not automatically cancel every claim or statutory right. A customer using an approved support process is not, for that reason alone, treated by West Protect as having misused equipment. If a proposed configuration or firmware action could affect manufacturer coverage, we explain the known issue and obtain instructions without misrepresenting statutory rights.

27.4 Claims through West Protect

You may contact West Protect about goods we sold or services we supplied. We do not insist that every claim must be made only to a manufacturer. We assess the issue under the relevant warranty and law, explain the remedy and any proposed work, and meet costs we are required to bear. Warranty expiry, a signed handover, a missed routine check, declined optional Care or a later fault report does not automatically end consumer rights.

28.1 Independent guarantees

Goods and services have applicable guarantees under the Australian Consumer Law. These may include acceptable quality, correspondence with description, fitness for a disclosed purpose, due care and skill, and supply within a reasonable time where no time was fixed. The precise guarantees depend on the transaction. Additional warranty periods do not set an automatic expiry date for all legal rights.

Our general terms do not exclude those guarantees or require a customer to waive them. A business customer may be a consumer for these purposes. Neither a claim labelled consequential loss nor a claim involving recording data is automatically excluded solely because of that label.

28.2 Remedy depends on the failure

We may reasonably assess a reported problem. For a remediable minor failure, we generally have an opportunity to provide the appropriate remedy within a reasonable time. If we do not do so as the law requires, further rights may arise, including obtaining a remedy elsewhere and recovering reasonable costs, or cancelling where permitted.

For a major goods failure, or a goods failure that cannot be remedied, a customer generally may choose a refund or replacement or keep the goods and seek the legally available reduction in value. For a major service failure, or a service failure that cannot be remedied, cancellation and a refund for affected services or compensation for reduced value may be available. Other reasonably foreseeable losses may also be recoverable. The facts and applicable law determine the remedy.

We do not make all claims conditional on accepting repeated repair attempts, original packaging, a manufacturer's approval, purchase of a support plan, a handover signature or payment of an assessment fee. Where a monetary refund is due, we do not substitute a voucher without a lawful agreement. We ordinarily use the original payment method unless another lawful method is agreed.

28.3 No shortening of statutory timeframes

Contact us promptly so we can investigate and limit further problems. The 72-hour reporting expectation in section 22 and the one-year additional workmanship period do not create a universal deadline after which all claims are barred. Statutory limitation periods, notice requirements and rights continue according to law. Our internal complaint process does not postpone those deadlines.

29.1 Security equipment manages risk

Security equipment supports deterrence, detection, recording, communication and controlled access within its agreed design. It does not make premises crime-proof, provide insurance, guarantee intervention or establish that every incident will be captured. Theft, intrusion, damage, injury, a missed alert or unavailable footage does not by itself prove that West Protect or Jayke failed to meet an obligation. Equally, a system limitation does not excuse failure to meet an agreed purpose or legal duty.

29.2 Responsibility follows the cause

Responsibility for a claimed loss is assessed according to the agreed work, the applicable duties, what occurred and the actual connection between conduct and loss. To the extent the law permits, West Protect is not responsible for loss that was not caused or contributed to by our breach of contract, negligence or other act or omission for which we are legally responsible. This provision does not require proof of negligence where another legal basis of liability applies.

We do not assume responsibility for an unrelated defect or action merely because we attended the site. We remain responsible where our design, advice, supply, installation, configuration, integration, support, failure to warn or other conduct makes us liable. A third-party outage or customer action does not eliminate our responsibility for our own contribution.

Where the law permits a claim to be reduced because your act or omission caused or increased the loss, we are entitled to that reduction. A relevant act or omission must be connected to the particular loss; it is not enough that an instruction, check or recommendation was missed in some unrelated respect. The assessment takes account of what you knew or reasonably should have known, the instructions and warnings supplied, a reasonable opportunity to act, and any contribution by West Protect.

Where a claim is subject to a statutory proportionate-liability regime, that regime continues to apply. These terms do not require West Protect to assume another concurrent wrongdoer's share of responsibility or exclude the benefit of an applicable statutory apportionment. Claims outside such a regime remain governed by the rules applicable to those claims.

29.3 Customer responsibilities and avoidable loss

You are responsible for performing the customer obligations identified in these terms and the agreed job documents, including lawful operation, accurate instructions, appropriate authority, account security, routine checks and reasonable action on known faults.

To the extent permitted by law, West Protect is not responsible for a fault or loss caused by your misuse, an unauthorised change you make or direct, a failure to perform an agreed customer task, or an unreasonable failure to act on a clear material warning, except to the extent our own breach, negligence or other conduct for which we are legally responsible caused or contributed to that fault or loss. Where responsibility is shared, the applicable rules concerning causation, contribution, contributory negligence, mitigation and proportionate liability apply.

A warning or recommendation is relevant to additional avoidable loss only where its substance, material consequence and proposed timing were adequately explained and you had a reasonable opportunity to act. The assessment takes account of what was safe, practicable and reasonable in the circumstances. Declining an optional service, a drive reaching a particular age, a late report, an unsigned record or another person's involvement does not by itself establish the cause of a loss or cancel an unrelated right.

Both parties must take reasonable steps to limit avoidable loss and preserve relevant evidence when safe and practicable. You are not required to admit liability, incur disproportionate expense or undertake unsafe work to preserve a claim. We must still provide any remedy the agreement or law requires.

29.4 No blanket exclusion or automatic indemnity

These general terms do not exclude all liability for injury, death, property damage, data loss, privacy breaches, negligence or foreseeable consequential loss. They do not automatically cap a valid claim at the invoice value or the amount of insurance available. They do not require you to reimburse West Protect for its own wrongdoing or indemnify us for every claim arising at your property.

Where a third party makes a claim connected with your instructions or our work, the parties cooperate reasonably in preserving relevant records and establishing the facts. Each party's responsibility, any contribution and any legally recoverable costs depend on the applicable law and facts. Neither party must admit liability, surrender an insurer's rights or fund another person's defence merely because a claim has been made.

29.5 Insurance and exceptional risks

You remain responsible for arranging property, contents, business-interruption or other insurance you choose or are required to hold. Installation of security equipment is not a representation that an insurer will accept a claim or reduce a premium. Tell us about an insurer's written system specification before acceptance if compliance is part of the requested work.

Where a project involves unusually high-value assets, critical operations, unusual retention needs or specialised regulatory requirements, the parties must identify and assess those requirements before acceptance. A separate commercial agreement may be appropriate. These general terms do not silently impose a commercial liability cap or assume that supplying an ABN makes such a cap lawful.

29.6 Limited reimbursement for customer-caused third-party claims

If a third party brings a claim against West Protect, you must reimburse the reasonable amount that we become legally liable to pay on that claim, but only to the extent that the claim and amount were caused by your own negligent or unlawful conduct, negligent or unlawful conduct of a person for whom you are legally responsible, or a material breach of your express obligations concerning authority to instruct the work or lawful operation of the system. Examples may include a materially false statement that you are authorised to approve access, or an unlawful recording or disclosure carried out by you after handover.

This obligation does not cover an amount to the extent it was caused or contributed to by West Protect or personnel for whose work we are responsible, including our negligence, breach of contract, unlawful conduct, misleading advice or failure to make an authority check or give a warning that we were required to make or give. It does not make you responsible merely because a tenant, visitor, independent contractor, intruder or another person used or affected the premises.

We must give you reasonably prompt notice of a relevant claim, provide the information reasonably needed to assess your alleged responsibility, and give you a reasonable opportunity to participate in its handling, subject to legal privilege, privacy duties and appropriate confidentiality. We must take reasonable steps to avoid unnecessary loss and expense. We cannot make an admission or agree a settlement at your expense without your written agreement, unless your liability and the recoverable amount are determined through a lawful process.

Any recoverable external defence expense must be reasonably and necessarily incurred, proportionate to the claim and attributable to the responsibility described above. This clause does not require advance funding of our defence, payment of internal administration charges, regulatory fines or penalties, or reimbursement of our costs of dealing with your legitimate complaint or statutory claim. There is no double recovery; payments, credits and recoveries are accounted for as the law requires without prejudicing lawful insurer subrogation rights.

A claim or allegation alone does not establish that an amount is payable. This clause does not override section 28, remove a statutory right, reverse an applicable legal burden of proof or shift an obligation that the law does not permit to be transferred.

29.7 Specifically agreed limitation for eligible non-household supplies

This section applies only where the accepted quotation or a separately accepted commercial schedule clearly identifies the particular goods or services to which it applies and expressly incorporates this section before purchase. The goods or services must in fact be of a kind not ordinarily acquired for personal, domestic or household use or consumption. A description as commercial, use at business premises or supply of an ABN does not by itself satisfy that requirement.

For those identified supplies, and only where reliance on the limitation is fair and reasonable and the limitation is otherwise legally effective, West Protect's liability for failure to comply with an applicable consumer guarantee is limited, at our reasonable election, to:

• for goods: replacement or supply of equivalent goods, repair, payment of the cost of replacement or equivalent goods, or payment of the cost of repair; and
• for services: supplying the affected services again or paying the cost of having them supplied again.

The goods limitation does not apply to guarantees concerning title, undisturbed possession or undisclosed securities. This section does not limit liability on a different legal basis merely because it concerns the same supply, and does not operate where section 64A of the Australian Consumer Law does not permit the limitation. It does not impose a general invoice-value cap or a general exclusion of data loss, injury, property damage, misleading conduct or other loss.

29.8 Reimbursement of expenses

West Protect is required to reimburse an expense only where the law, these terms, an applicable warranty or another enforceable agreement requires it. Where no such entitlement exists, no reimbursement is payable. These terms do not promise an additional goodwill payment or voluntary settlement.

For an expense already incurred, the amount payable is limited to the reasonable, substantiated amount attributable to the remedy or loss for which we are responsible. Please provide receipts, invoices or other reasonable evidence of the expense and its connection with the issue. We do not pay for optional upgrades, unrelated work, avoidable duplication or unnecessary expense that is not part of a remedy or compensation we owe. Any lawful reduction for your contribution to the loss, reasonable mitigation, credits or recoveries is taken into account; there is no double recovery.

Where reasonably practicable, contact us before arranging paid work by another provider and, where the law permits us an opportunity to remedy the problem, allow a reasonable opportunity to do so. Prior approval is not a condition of a statutory right, urgent reasonable action or reasonable third-party remedial costs recoverable because we failed to provide the required remedy. You are not required to fund a remedy in advance where we must arrange or pay for it.

This expense-handling clause does not reduce the refund policy in section 9, an applicable warranty or other enforceable promise, or the remedies and compensation preserved by section 28. Compensation for another legally recoverable loss is not restricted to expenses already paid.

30.1 Jayke acting through West Protect

The agreed scope, documented limitations, approval requirements and other lawful protections in these terms apply to Jayke Juras when supplying the contracted work under the West Protect business name, including in his capacity as installer, consultant or support provider. This identifies how the agreement applies to his work; it does not create a separate legal entity or remove a personal liability the law places on a sole trader.

Jayke does not, merely by attending a site, become an insurer of the premises, a guarantor of every existing system, a continuous monitoring provider, or responsible for every later change made by another person. Any such continuing responsibility must arise from an actual agreement or legal obligation. A casual conversation does not itself constitute a complete security audit, although duties and representations arising from advice actually given remain relevant.

30.2 Employees and subcontractors

An employee or subcontractor does not personally guarantee system performance or the customer's commercial outcome merely by performing assigned work or signing a test record. Matters relating to our contracted supply should be raised through West Protect so we can investigate and coordinate a response. This does not prevent a lawful claim, complaint or regulatory report concerning an individual, or exclude a duty or remedy that cannot be excluded.

We remain responsible for the supply we contracted to provide. Personnel must act within their actual authority and required licences or registrations. We do not require customers to waive claims against an installer as a condition of a remedy to which they are already entitled. Any separate personal guarantee or specialised commercial allocation would need its own lawful, clear agreement; it is not created by these general terms.

31.1 When this section operates

This section applies where standalone equipment ordering is actually offered and these terms are supplied before purchase. A product marked coming soon, a catalogue enquiry or a request for a quotation is not an accepted order. An equipment-only sale includes the goods, accessories and any setup expressly described; it does not automatically include installation, cabling, site design, app setup, ongoing support or a subscription.

Read the stated power, network, software, licence, account and compatibility requirements. Tell us about a specific intended purpose where you seek our advice. We remain responsible for accurate descriptions and recommendations we make. A product image is illustrative only to the extent clearly stated and cannot excuse supplying a materially different item.

31.2 Order acceptance and payment

Before ordering, you can review the goods, quantity, total payable, delivery charges, availability and essential conditions. The checkout or written order arrangement identifies when acceptance occurs. Unless that arrangement expressly states otherwise, your order is an offer and our confirmation accepting the order or dispatch constitutes acceptance. An automated acknowledgement of receipt alone is not acceptance.

If we cannot accept an order, we promptly explain and refund payment or arrange release of the authorisation. We do not use a price-error clause to rewrite an accepted contract unilaterally. A material listing error is addressed promptly and in accordance with the transaction and law. Before acceptance, you may withdraw the order without a cancellation charge by contacting us.

31.3 Availability delivery and risk

We identify backorders, pre-orders, dispatch estimates and material delivery charges before acceptance. Dispatch and expected arrival are different events. Any date agreed to be essential is recorded. We notify you of a material delay and discuss the available lawful options.

Provide an accurate delivery address and appropriate instructions. Any proposed redelivery charge must be lawful, reasonable and disclosed before it is incurred where practicable. We remain the contact for lost, damaged, incomplete or wrongly delivered goods we sold and do not require you to pursue the courier instead of exercising rights against us. We investigate the delivery evidence and provide the required remedy. There is no blanket transfer of all delivery risk to you when goods leave our supplier.

Authority-to-leave or collection requirements are explained before selection. Such authority does not excuse delivery to the wrong address or another failure for which we are responsible. Check goods reasonably promptly and tell us about damage or missing items. Photos and packaging may assist assessment, but a short reporting deadline or original-packaging demand does not remove a statutory remedy.

31.4 Returns and cancellation after acceptance

There is no automatic change-of-mind return for a standalone equipment purchase unless one was offered or agreed. We may consider a discretionary return on clearly disclosed reasonable terms. A special-order or non-refundable label does not by itself remove statutory rights. After order acceptance, any agreed change-of-mind cancellation charge must be legally recoverable, properly disclosed and reasonable, accounting for refunds, reuse, resale and costs saved.

Faulty, misdescribed or otherwise non-compliant goods are dealt with under sections 26 to 28 and applicable law. We do not apply a restocking fee that reduces a statutory remedy. Shopping-account creation does not authorise marketing, a Care plan, SIM subscription or access to a security system. Those decisions remain separate.

32.1 Retention of title where expressly agreed

If expressly identified in the accepted agreement, we retain ownership of specified supplied goods until the amount attributable to those goods is paid, to the extent permitted by law. This does not give us ownership of your pre-existing equipment or extend retention because an unrelated charge is disputed. Fixture rules and the law concerning security interests may affect what can be retained or recovered.

If a transaction requires a separately documented security interest, its collateral and terms must be clearly agreed and any applicable registration process followed. These website terms do not claim that a registration has occurred, automatically grant a security interest in all your assets or authorise registration against unrelated property.

32.2 Lawful recovery only

Retention of title is not unrestricted permission to enter premises, remove fixed equipment, disconnect unrelated devices, lock you out or use system credentials to enforce payment. Any proposed recovery must have a lawful basis, respect access and property rights and account for safety and applicable notices. We do not make a customer surrender a statutory claim to recover their own recordings or credentials.

33.1 Handling security information

The Privacy Policy explains the personal information we collect, purposes, relevant providers, disclosures, retention and applicable rights. These terms do not replace that policy or grant unlimited permission to inspect, retain, disclose or use footage, credentials or biometric data. Access for a technical task is limited to the authorised purpose, relevant data and necessary personnel, with appropriate safeguards.

We take reasonable steps to verify authority before releasing job records, configurations, footage or account-control information. A sale of the premises, change of tenant, staff departure or separation between joint occupants may require a fresh authority check. We do not give one requester another person's personal account or credentials merely because that requester can access the property.

33.2 Photographs logs and evidence

We may create proportionate installation, fault and test records needed for agreed work, compliance and a legitimate business purpose, subject to appropriate notice and lawful authority. We avoid unnecessary images of people or private activities. Publication for marketing, testimonials or case studies requires separate appropriate permission; signing these terms is not blanket marketing consent.

Where a security incident, privacy concern or unauthorised access is identified in connection with our work, we take reasonable steps to contain the issue within our authority, preserve relevant evidence and comply with applicable notification requirements. We explain known effects and next steps to appropriate contacts without making unsupported promises about complete eradication or recovery. Legal reporting duties are not replaced by an internal process.

33.3 Records retention and deletion

We retain the business, licensing, tax, warranty, dispute and technical records required or reasonably needed for their legitimate purposes, using safeguards appropriate to their sensitivity. We do not promise immediate deletion of a record that must lawfully be kept. Conversely, a duty to retain a job record does not justify retaining every recording or reusable device credential indefinitely. Retention of particularly sensitive material requires an identified purpose and appropriate controls.

33.4 Documents and configurations

You retain rights in information you supply and recordings belonging to you, subject to applicable third-party and privacy rights. Manufacturer software and cloud services remain subject to their lawful licences. Unless a different lawful arrangement is expressly agreed, you may use the job-specific plans, settings information and instructions we supply to operate, maintain and obtain service for your system. You may give relevant records to an authorised successor technician subject to confidentiality and security.

We retain rights in our pre-existing templates, methods and general know-how. That does not permit us to withhold your necessary operational information, legally required documents or credentials as payment pressure. An asserted intellectual-property right does not override a consumer remedy or create ownership of your footage.

34.1 Information and enquiries

Website explanations help customers understand available services and equipment. Suitability, current availability and job-specific pricing are confirmed in the agreement. General educational material is not a complete assessment of a particular property, network or legal situation. This does not cancel a specific representation, advertised promise or responsibility for misleading information.

Use enquiry forms accurately and only for information you are entitled to provide. Do not upload unnecessary private footage, passwords, recovery codes or sensitive records to a general enquiry form. We arrange an appropriate channel when those records are needed for an authorised task. An enquiry or download does not subscribe you to paid services or ongoing marketing.

34.2 Lawful use and third parties

Do not interfere with website security, attempt unauthorised access, upload malicious content or misuse another person's information. We may restrict access reasonably to protect security, comply with law or address misuse, taking account of any applicable service obligation and available alternative contact method. This does not allow us to defeat a customer's warranty claim or withhold job records they are entitled to receive.

Links, embedded content and third-party services have their own operators and conditions. We do not control every change to an external platform. We remain responsible for representations we make and any integration or supply we agree to provide. A platform's separate terms are not automatically incorporated into your installation contract without appropriate notice, and do not authorise us to remove statutory rights.

34.3 Website availability and content rights

We do not promise uninterrupted website availability or that every general resource will remain in the same location. Contact us if a form, download or document link fails. Security-related notices or legally required communications are handled through an appropriate available channel. Website downtime does not alter an accepted contract.

You may read and reasonably retain information for considering our services and managing your own purchase. Material belonging to West Protect or others remains subject to applicable intellectual-property rights. Nothing here restricts a fair and honest review, lawful evidence use, a regulatory complaint or another use permitted by law.

35.1 Raising a concern

Contact jayke@westprotect.com.au or 0422 226 436 with your job reference, the issue and the outcome sought. We acknowledge the concern, review relevant records, explain any further information reasonably needed and provide our response and proposed next steps within a reasonable time. If more investigation is required, we explain why and keep the appropriate contact informed. Urgent safety or recording-loss concerns should be identified clearly.

We consider a request for review on its merits. You may obtain assistance from WA Consumer Protection, another relevant regulator, an independent adviser, or a court or tribunal with jurisdiction. You do not have to finish our internal process before exercising a legal right or meeting a statutory deadline.

35.2 Payment disputes and recovery

Identify the disputed amount and reason so we can investigate. We explain the calculation and discuss resolution. These general terms impose no automatic late fee, fixed collection percentage, default interest rate or unlimited legal-cost obligation. Any recovery action or costs claim must have an actual lawful basis. We do not use harassment, misleading threats, unrelated system disabling or withholding required documents to collect a debt.

You must reimburse us for reasonable external debt-collection costs actually and reasonably incurred solely to recover a genuinely due, overdue and undisputed amount under this agreement, but only after we give written details of the debt, warn that such costs may be incurred, and allow a reasonable opportunity to pay, raise a genuine dispute or propose a payment arrangement. Recovery action and costs must be necessary and proportionate. We provide an itemised explanation and available evidence of any costs claimed.

This obligation excludes internal administration time, automatic percentage surcharges, penalties, costs caused by our error or breach, duplicate recovery, and costs of investigating or defending a genuine customer complaint or claim. It does not increase or bypass the pre-start cancellation cap in section 9. You may dispute the debt and costs. Costs of legal proceedings are recoverable only as permitted by applicable law or a court or tribunal order; this paragraph does not enlarge a costs award or override a statutory restriction.

Neither party is required to abandon a genuine dispute or legitimate payment remedy. Where statutory payment procedures apply, section 6.5 governs their independence from the ordinary complaint process. A payment plan or settlement is recorded clearly and does not waive unrelated rights unless a lawful, informed agreement expressly addresses them.

35.3 Notices and contact changes

The agreement identifies the parties' contact details and appropriate channels. Please tell us about a changed email, phone number or authorised contact. Routine messages may be electronic, but formal notices must satisfy the applicable law and agreement. We do not deem every email received merely because it was sent where delivery failed or a statutory service requirement applies.

A service request does not authorise unrelated marketing. A settlement of a legitimate issue does not require removal of an honest review, a blanket confidentiality undertaking or surrender of unrelated consumer rights as a condition of a remedy already due.

36.1 Version control and prospective changes

We may revise general website terms for future transactions. The version supplied with your accepted agreement remains the relevant version for that agreement unless a change is lawfully agreed. Posting a new page, changing an email address or updating a price list does not retrospectively vary your scope, cancellation rights, warranties or payment arrangements.

Recurring services follow their separately agreed change and cancellation process. A material price or scope change requires appropriate prior notice and any consent the law or agreement requires. A website update alone does not silently renew, add charges to or extend a subscription.

36.2 Transfers and severance

Neither party may transfer an obligation in a way that unlawfully reduces the other party's rights or avoids required consent. We explain any proposed business or service transition affecting your agreement and seek consent where required. Engaging a subcontractor does not by itself transfer our contract to that subcontractor.

If a provision is unlawful or unenforceable, it does not operate to that extent, and the remainder continues only where it can lawfully do so. This does not authorise unilateral rewriting of the contract or validate the use of an unfair term. Delay in exercising a right is not automatically waiver of it.

36.3 Governing law

These terms are governed by Western Australian law and applicable Commonwealth law. They do not prevent a customer from approaching a regulator, court or tribunal with lawful jurisdiction, exercising a right that applies elsewhere, or obtaining urgent relief. A requirement for a particular notice, statutory document or legal procedure takes priority over inconsistent general wording.

A1 Provider and contact

The warranty provider is Jayke Juras trading as West Protect, ABN 18 223 116 959. Telephone 0422 226 436. Email jayke@westprotect.com.au. Postal claims and correspondence: PO Box 1921, Osborne Park DC WA 6916. Contact us before sending equipment; the appropriate assessment or return location depends on the job and product. The job's supplied warranty document must also identify the provider's business address as required by law.

A2 Period and covered work

This additional warranty covers defects in the agreed installation and configuration workmanship carried out by West Protect or personnel we engage to supply that work. It applies to a workmanship defect that becomes apparent within 12 months after completion of the relevant work. The completion date and covered scope are recorded in your job documents. If a job is completed in separately agreed stages, the relevant stage and date are identified. Any longer specific express promise remains effective.

Covered workmanship may include fixing, cabling terminations, installation-related sealing and configuration to the extent these were part of our agreed work and the defect results from our failure to perform them properly. This warranty is additional to all rights and remedies available under law. It does not set a twelve-month limit on Australian Consumer Law remedies.

A3 Making a claim

Notify us reasonably promptly after discovering the issue using the contact details above. Give your name, site or job reference, description of the defect and when it was noticed, with reasonable proof of purchase or engagement. Photos or relevant error information may help where safe to obtain. Do not send passwords, one-time codes or unnecessary private footage. An original invoice is not the only acceptable proof.

A covered workmanship defect discovered during that period may still be reported afterwards if notified within a reasonable time after discovery. This does not limit any statutory remedy for a defect discovered later. Reporting after 72 hours does not automatically defeat a claim. Allow reasonable, safe access to inspect and rectify a covered defect, while urgent safety action and statutory rights remain available. We may discuss suitable remote checks if you separately authorise them.

A4 What we will do

For a covered workmanship defect, we arrange reasonable assessment and correction of our work, re-performance of the affected service, or another remedy required by law. We do so without charging for the labour, reasonable attendance and materials needed to correct that covered workmanship. We explain the proposed remedy and timing and take account of the severity and security implications. A major failure or other statutory entitlement is not restricted to repeated repair attempts.

This workmanship warranty does not promise a new product for every unrelated equipment failure. Where a product issue is involved, we assess the relevant manufacturer or supplier warranty and statutory rights alongside the workmanship claim. You may raise both with us where we supplied the goods and services.

A5 Scope limits and expenses

This additional workmanship promise does not cover a problem solely caused by unrelated existing equipment, normal consumption of batteries, accidental or deliberate damage, misuse contrary to reasonable instructions, an external event, or an unauthorised later change, unless our own work contributed or we are otherwise responsible by law. Any exclusion is assessed against the actual cause; it does not automatically invalidate other claims. Declining optional paid maintenance or health reporting does not itself cancel this warranty.

For this additional workmanship warranty, we pay for the assessment and correction we arrange under A4, including covered labour, reasonable attendance, necessary materials and required collection or return we arrange. You bear other discretionary expenses you choose to incur unless we expressly agree to pay them, an applicable earlier promise requires payment, or payment is required by law. Contact us before arranging discretionary third-party work or other avoidable expense where practicable.

To claim an expense for which we are responsible, send the claim reference, amount and receipt or other available evidence to the contacts in A1. We assess and pay amounts for which we are responsible within a reasonable time. Section 29.8 applies. Prior approval is not a condition of a statutory remedy; this paragraph does not limit urgent reasonable action or any legally required reimbursement, compensation or other remedy.

If proposed work is genuinely outside this warranty and any statutory remedy, we explain why and obtain agreement to the disclosed price or estimate before chargeable work. There is no automatic assessment fee merely because a claim is unsuccessful.

A6 Mandatory notice for a supply of goods and services

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

A7 Mandatory notice where the transaction supplies services only

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

The prescribed notices above are reproduced from regulation 90 of the Competition and Consumer Regulations 2010, Commonwealth of Australia, Federal Register of Legislation, under CC BY 4.0. Only formatting and line breaks have been changed. The notice appropriate to the actual supply accompanies its warranty document.

This schedule is completed for the particular job and supplied with the quotation before acceptance. It records the agreement; it does not waive statutory rights. Do not record passwords, recovery codes or reusable authentication secrets here.

B1 Parties and documents

Quote and job reference: ____________________

Quote date and validity: ____________________

Customer legal name and ABN where relevant: ____________________

Customer postal or business address if different from the site: ____________________

Site address: ____________________

Authorised contact and role: ____________________

Email and telephone: ____________________

Owner landlord strata or other approvals required and obtained: ____________________

Terms version and Privacy Policy version supplied: ____________________

All attached drawings equipment schedules and other documents: ____________________

B2 Purpose equipment and performance

Agreed purposes and essential requirements: ____________________

Equipment makes models quantities and accessories: ____________________

Existing or customer-supplied equipment included in assessment: ____________________

Camera locations coverage recognition objectives and privacy masks: ____________________

Recorder storage capacity recording mode target and minimum retention: ____________________

Schedule E storage record and any accepted replacement plan: ____________________

Retention assumptions and proposed verification method: ____________________

Alarm zones arming arrangements notification recipients and any separately contracted monitoring: ____________________

Intercom door and gate functions entry and exit method power-loss behaviour and approvals: ____________________

Network VLAN remote access and integration scope: ____________________

Backup power surge protection cellular path and other resilience measures: ____________________

Included and excluded functions with reasons for material limitations: ____________________

B3 Installation and site

Mounts cable allowance and whether total or per run: ____________________

Cable routes containment finish and restoration included: ____________________

Safe access known hazards and other provider responsibilities: ____________________

Any commissioned paid written advice scope deliverable and report reference: ____________________

Any specifically agreed section 29.7 limitation affected supply and schedule reference or not applicable: ____________________

Expected interruptions and agreed work window: ____________________

Start completion date and whether any date is essential: ____________________

Required tests commissioning evidence and handover criteria: ____________________

Recommendations declined and actual explained consequences: ____________________

B4 Price payment and warranties

Fixed price or estimate with basis: ____________________

Total including GST and unavoidable charges: ____________________

Optional rates extra-work method and spending limits: ____________________

Applicable home-building and statutory-payment assessment: ____________________

Prescribed homeowner notice version and date supplied where applicable: ____________________

Date the signed contract copy was supplied to the customer: ____________________

Required deposit percentage amount and due date: ____________________

Lawful progress stages and final payment trigger: ____________________

Recurring services expressly accepted or none: ____________________

Product warranty provider period start basis and document for each item: ____________________

Workmanship warranty document and provider business address supplied: ____________________

Rebate assistance agreed and approval assumptions: ____________________

B5 Acceptance

The customer confirms authority to instruct the identified work and acceptance of the identified scope, pricing, terms and attachments. West Protect confirms acceptance of the same identified work and documents. Acceptance authorises the work subject to applicable statutory restrictions; it is not a completion certificate or waiver of rights.

For West Protect name signature and date: ____________________

Customer or authorised representative name role signature and date: ____________________

Signed copies supplied to both parties on: ____________________

Complete this record against the agreed job scope. Record each relevant test as pass, fail, pending or not applicable, with evidence or the reason. Identify any pending check and its planned completion date. A general tick does not certify an untested whole system. Partial handover is recorded separately from confirmation that all agreed work and completion tests are finished.

C1 Work and test evidence

Job and scope version: ____________________

Work equipment and locations covered: ____________________

Completion or stage date: ____________________

Handover status partial or completed agreed work: ____________________

All personnel performing relevant work and their licence or registration details: ____________________

Camera view focus day and night checks and agreed identification tests: ____________________

Recording playback export time settings and storage health: ____________________

Schedule E drive records advice and customer decision references: ____________________

Recording capacity assumptions and any retention verification still due: ____________________

Alarm zones tamper arming sirens and notification tests: ____________________

Intercom call release exit override and power-loss tests: ____________________

Network isolation remote connectivity and permitted integrations tested: ____________________

Backup or failover functions tested with limits: ____________________

Audio default and any separately approved lawful exception: ____________________

Firmware versions relevant security settings and update responsibility: ____________________

Customer operator and authorised administrators names or roles without credentials: ____________________

Routine checks intervals and responsible person including any West Protect service: ____________________

Recording export backup or archive arrangements responsibility and demonstration: ____________________

Required cabling statement reference and date supplied to the customer: ____________________

Observed non-compliance notice reference and date supplied: ____________________

Pending tests and planned completion date for each: ____________________

C2 Handover and outstanding matters

Customer account ownership and secure credential-transfer method: ____________________

Installer or temporary accounts removed or separately authorised: ____________________

Health-reporting entrustment and separate paid service status: ____________________

Health-access renewal responsibility and any agreed reminder: ____________________

Demonstration manuals warranty documents and routine checks supplied: ____________________

Known limitations existing faults and declined recommendations explained: ____________________

Unfinished items remedy owner agreed timing and interim security arrangements: ____________________

Follow-up test or visit and any separately approved charge: ____________________

Record any storage replacement or review follow-up in Schedule E, identifying the responsible person and what contact or service was actually agreed. A planned review date alone does not create an ongoing monitoring or reminder service.

West Protect signs its completion confirmation only for work and tests actually completed. The customer acknowledges the demonstration, documents and opportunity to raise concerns. Neither signature waives defects, makes the customer a technical certifier or replaces required regulatory documents. If acknowledgement is unavailable or declined, record the reason and follow-up instead of deeming a signature.

West Protect confirmation name signature and date: ____________________

Customer acknowledgement name signature and date: ____________________

Customer concerns or reason acknowledgement is pending: ____________________

Use a fresh record for each temporary configuration session. It is additional to current DMSS entrustment, the email and text notice, the customer's reply and the separate DMSS approval required by section 24. Approval is limited to the stated task and the maximum eight-hour West Protect policy.

Customer site devices and authorised approver: ____________________

Entrustment and authority checked: ____________________

Proposed date start time duration and task: ____________________

Email and text notice sent: ____________________

Customer reply approving the proposal received: ____________________

Separate platform approval received and available permissions checked: ____________________

Any separately approved live view playback export unlock arm disarm reboot firmware reset or format action: ____________________

Agreed charge or included service reference: ____________________

Actual session start end actions and outcome: ____________________

Settings changed and operational tests: ____________________

Any access revoked temporary account removed or follow-up required: ____________________

Customer notified of completion and any remaining limitation: ____________________

Do not place passwords, recovery codes, biometric templates or copied footage in this authority record. Use an appropriately restricted record where sensitive technical evidence is genuinely required.

Use one record for each drive or storage medium assessed, with additional copies where needed. Supply the relevant advice and decision record to the customer and retain it with the job documents. Enter unknown, not checked or not applicable where appropriate; do not infer a satisfactory result from missing information. This record supports sections 15, 26 to 29 and the agreed job scope.

E1 Customer equipment and history

Record reference and date: ____________________

Customer legal name and site address: ____________________

Job or service reference and authorised contact: ____________________

Recorder or storage host model and drive bay or location: ____________________

Storage type HDD SSD memory card or other: ____________________

Drive make model serial number and capacity: ____________________

Supply status new refurbished reused or customer supplied: ____________________

Purchase installation and earliest known service dates with sources: ____________________

Known service age or estimate and its basis or unknown: ____________________

Power-on hours and available wear or endurance values with reading date: ____________________

Warranty provider period start basis and verified status or unverified: ____________________

Warranty document invoice or serial-check reference and check date: ____________________

The equipment label or manufacture date is not automatically the purchase or first-use date. Moving, formatting or servicing a drive does not reset its service age or renew its existing warranty. Record any newly supplied replacement as a separate asset.

E2 Assessment and evidence

Technician assessment date and agreed scope of checks: ____________________

Available drive status errors temperature workload and operating conditions: ____________________

Recording playback export and applicable retention checks with results: ____________________

Fault logs diagnostic results or relevant evidence references: ____________________

Checks not completed limitations and any recording objective not confirmed: ____________________

For each relevant check record pass, fail, pending or not applicable and the evidence or reason. A test result describes the assessed condition at that time; it does not certify remaining drive life or guarantee future recordings. Keep sensitive logs and footage in the appropriate restricted record, not in ordinary customer paperwork.

E3 Written recommendation supplied to the customer

Write the recommendation in clear customer-facing language. Identify the actual findings and distinguish an applicable manufacturer instruction from West Protect's preventive-maintenance policy. Explain any uncertainty, practical recording risk and urgency; a drive's age alone does not prove the cause of a fault.

Finding and reason for recommending action: ____________________

Recommended action and proposed replacement model or assessment: ____________________

Basis actual fault condition West Protect policy or identified manufacturer instruction: ____________________

Manufacturer document model version and relevant section if relied on: ____________________

Recommended action date or timeframe and reason for urgency: ____________________

Specific risk of continuing use and any effect on recording or retention: ____________________

Interim precautions limitations and person responsible: ____________________

Quote or variation and item references scope total charge or included no-charge remedy basis: ____________________

Proposed work timing and any agreed interruption: ____________________

Footage preservation or transfer proposed and what is excluded: ____________________

Advice and supporting documents sent by date channel and record reference: ____________________

West Protect's general planning recommendation is to review HDD replacement needs from approximately four years of service and plan preventive replacement during years four to five, adjusted for the actual model, condition, workload, environment and applicable manufacturer guidance. Faults or model-specific requirements may justify earlier action. SSDs and memory cards follow their own specifications, endurance limits and condition. This policy does not guarantee a minimum lifespan or automatically end legal rights.

E4 Customer decision and acknowledgement

Record reference customer drive serial number and recommendation date: ____________________

Select the actual decision for the recommendation above. A revised scope or charge requires fresh agreement. If a decision is not received, record it as pending.

• [ ] Approved: The customer authorises only the identified action and quote or variation item(s) for this drive, on the recorded scope, charges or no-charge basis and timing, subject to applicable legal requirements. Other quoted work requires its own authority.
• [ ] Deferred: The customer requests a later decision or action date. Record that date and agreed interim steps below. Deferral does not authorise work or become approval when the date passes.
• [ ] Declined: The customer declines the identified recommendation at this time. Record the decision and any alternative action actually agreed.
• [ ] Decision pending: No definite instruction has been received. Record the contact attempts and next step; silence is not approval or refusal.

Deferred date alternative action or pending decision details: ____________________

Agreed interim steps responsible person and review arrangements: ____________________

Questions corrections or qualifications raised by the customer: ____________________

Customer name authority decision date and signature or reply reference: ____________________

West Protect recorder name date and supporting correspondence reference: ____________________

By signing or expressly confirming a decision in writing, the customer acknowledges receipt of the identified advice and confirms the recorded decision, including any recorded qualifications. A staff entry or pending status alone is not customer acknowledgement. This is not a technical certification or waiver of rights and does not introduce a new condition into an existing warranty. Responsibility for any later failure or loss depends on the actual cause and applicable law, including West Protect's own work, advice and omissions. Acknowledging advice alone does not authorise extra charges, formatting, deletion, disposal, footage access or remote access. Record any required separate authority before that action. Where a signature or reply is unavailable, record that fact and the evidence of the actual instruction; do not invent acknowledgement.

E5 Follow-up replacement and completion

Record reference customer and drive serial number: ____________________

Agreed follow-up owner date channel and exact action: ____________________

Contact or work actually completed date and result: ____________________

Revised advice or decision and supporting record reference: ____________________

Replacement or other work authorised by and reference: ____________________

Replacement drive model serial capacity and installation date if fitted: ____________________

Preservation or transfer actions authorised completed and verified: ____________________

Removed drive returned retained or securely disposed of with authority and date: ____________________

Recording playback export alerts and relevant retention checks after work: ____________________

Warranty documents and updated asset record supplied on: ____________________

Outstanding limitations next action responsible person and date: ____________________

Completion information and copy of this record supplied by date and channel: ____________________

Technician name signature and date: ____________________

Customer acknowledgement or reason it remains pending: ____________________

Record what actually happened; a booking is not completion. A review date does not itself create a paid service, automatic renewal, continuing monitoring or a promise to contact the customer. This record adds only the follow-up expressly agreed above; obligations under an existing service agreement, warranty or law continue to apply. Record separate remote-access approval under Schedule D where required. Replacement and data-handling charges require prior agreement unless the work is included or must be provided without charge as a remedy.

Keep earlier advice and decisions when circumstances change. Do not overwrite a previous customer response. Retain the records for legitimate business and legal purposes under the Privacy Policy, with access appropriate to their sensitivity. Do not include passwords, recovery codes or unnecessary copies of recordings in this form.